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Design of a reflective tool to integrate students’ context in Dutch language learning services (NLtraining use case)
Design of a reflective tool to integrate students’ context in Dutch language learning services (NLtraining use case)
Enabling job seekers’ self-representation in job application
Enabling job seekers’ self-representation in job application: Online CV platform for job seekers’ seamless job search journey and self-representation
Designing a framework to enhance & implement customer orientation in buyer-supplier dyads
Designing a framework to enhance & implement customer orientation in buyer-supplier dyads: Organising customer orientation
A-eye: Implementation of AI in eye disease detection
A-eye: Implementation of AI in eye disease detection
Implementation strategy of a data enabled service design process at Ford
Implementation strategy of a data enabled service design process at Ford
Innovation Strategy for Pyropower
Innovation Strategy for Pyropower
Innovate New Service Development in a product-oriented healthcare corporation
Innovate New Service Development in a product-oriented healthcare corporation
Designing a profitable reception service for PostNL
Designing a profitable reception service for PostNL
Reimagining Hearing Care
Reimagining Hearing Care: A detailed strategy for Cambridge Audio to enter and disrupt the British hearing care market
Facilitating the transition towards desired behaviour in the ICU
Facilitating the transition towards desired behaviour in the ICU
Making connections
Making connections: Exploring value co-creation in service design projects
Design against loneliness: service design toollkit for social connectivity among the elderly
Design against loneliness: service design toollkit for social connectivity among the elderly
IPS as a tool for designing to improve the care for people with dementia
IPS as a tool for designing to improve the care for people with dementia: designing a new system for nursing home
Trustworthy home pick-up service
Trustworthy home pick-up service: Designing a positive experience, for first time users, during the handing-over moment of their hold-luggage
Travel Avatar
Travel Avatar: A Personalised Digital Service for FlyCo Frequent Business Travellers
Collective Mobility Assistant
Collective Mobility Assistant: a self-driving service for small and medium-sized enterprises in a local community
A door-to-door baggage service with standardized bag
A door-to-door baggage service with standardized bag: The impact of standardization in a multi-stakeholder industry
Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating
Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating
Connected Sleep Position Trainer
Connected Sleep Position Trainer: Developing Design Guidelines for the Servitization of NightBalance
Livework Foundry
Livework Foundry: A service design approach to startup development
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