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Perez Contreras, Mariana (author)
Language is one of the most important factors that international citizens need to acquire when stablishing in a new country, it enables communication, widens opportunities in relation to academic and professional development (Geurts & Lubbers, 2017b), and provides a sense of belonging. Therefore, it is important to understand what enables...
master thesis 2023
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Ahn, Ahni (author)
The client of the project is Quincy Dalh, who works in organizations supporting job seekers with their job searching journey. He organized the project brief that aims to develop ideas for an online job-matching platform that brings healthy changes to the hiring process. He gave a working title for the platform called HelloCareer. Quincy’s focus...
master thesis 2022
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Hittema, Daan (author)
The growth of a supplier is restricted when buyers have unmet expectations and thus frustrating experiences during the dyadic (between two parties) interactions. Hence the establishment of buyer-supplier relationships is limited. The organisational challenges of a supplier have a negative impact on the conveyed service quality. Customer...
master thesis 2021
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de Leve, ward (author)
To prevent vision loss from eye diseases like glaucoma and retinopathy it is important to diagnose them on time. When you discover the diseases too late the vision will be irreversibly damaged. For this reason, diabetic people are screened preventively. In the past, this happened every year but now only every three years, all to save costs....
master thesis 2021
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Jansen, Pim (author)
This report describes the development of an implementation strategy for using data in the design process of a design team at the RIC of Ford in Aachen. The implementation strategy consists of a card set and a poster to show contemporary developments in using data in the design process, a service concept, a practical tool kit to start using the...
master thesis 2021
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Mazire, Animesh (author)
Pyropower is a startup active in the field of biochar systems. Pyropower is active in the country of Malawi (Africa) and Indonesia where Pyropower is proposing new technology to farmers to solve their problems. In June 2020, Pyropower launched Europe project, and in European context as well, Pyropower wants to implement the biochar system. This...
master thesis 2021
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Sailer, Tim (author)
To satisfy the growing needs of customers for services many product-oriented companies in various industries have started switching their focus from products towards service offerings. To stay competitive, New Service Development became an important concern for many companies to achieve. Company Z, which is one of the largest product-oriented...
master thesis 2020
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Jacobs, Maxime (author)
This graduation assignment was formulated with the idea in mind that PostNL would like to add a delivery service to their portfolio that enables them to build a direct payment relationship with the consumer. This delivery service should focus on the ‘reception’ part of a parcel delivery in which the consumer experience plays a major role. The...
master thesis 2020
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Roy, Anirban (author)
The executive summary provides a brief overview of the findings and the solution based on the problem statement. The initial brief from the client side was an interest in the hearing aid market and how Cambridge Audio can enter this industry. The project follows the double diamond approach, starting with an extensive research surrounding the...
master thesis 2020
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Scipio, Nick (author)
The Intensive Care Unit (ICU) of the Leids Universitair Medisch Centrum (LUMC) focuses on vitally threatened patients, who cannot survive without daily intensive treatment. As the patients in this department could easily deteriorate and (potentially) pass away, the staff members of LUMC’s ICU often need to act rapidly and make decisions within a...
master thesis 2020
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Los, Marjolein (author)
Ford is facing new competitors and changes in their market. To stay relevant, they have to deal with collaboration to solve complex problems, new technologies that enable new value propositions and a shift from products to services. Service design seemed like a promising approach to deal with those challenges and to come up with new services in...
master thesis 2020
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Weng, Haoxin (author)
Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social design, the author is intrigued by...
master thesis 2019
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Gong, Haotian (author)
This project aims to improving the care service for people with dementia who exhibits BPSD (Behavioral and Psychological Symptoms of Dementia) by providing the relevant stakeholders data insights, and meanwhile improving these people’s working efficiency.
master thesis 2019
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Vos, Zoë (author)
Due to the growing amount of air traveller in the coming decades, there is an increasing interest to improve the experience of the passengers. Especially travelling with hold-luggage is a big pain point and stress factor for passengers’. A new way of looking at this problem is providing a baggage pick-up and delivery service by independent...
master thesis 2019
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Song, Yuke (author)
master thesis 2018
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Lu, Yu-Hsiang (author)
The first fully autonomous vehicles of Ford will be launched in 2021, and the revolution has been carried out not only self-driving technologies but also new business models. I.e., the establishment of Ford Smart Mobility LLC has demonstrated its ambition to seek new mobility business models rather than a focus on manufacturing vehicles itself....
master thesis 2018
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Boersema, Lisanne (author)
This master thesis provides a feasibility study of a door-to-door (d2d) baggage service with standardized bag. Many stakeholders are involved in the aviation industry and in order to implement such a service the consequences and requirements for the industry must be clear. One of these stakeholders is Vanderlande, global market leader for...
master thesis 2017
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Mankers, E. (author)
Background In the Netherlands, substantial health consequences can be seen due to a general unhealthy eating lifestyle, where only few people meet the guidelines. Ahold Delhaize acknowledges its role in this matter and wants to contribute with a healthier assortment, and inspiring programs and services. Moreover, Albert Heijn wants to shift its...
master thesis 2017
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Muñoz Alcántara, M. (author)
The following thesis report describes the process and outcomes of the graduation project from the MSc Strategic Product Design at Delft University of Technology, carried out for the company NightBalance. NightBalance is a medical company with a product that provides therapy as a treatment for patients with position dependent sleep apnea disorder...
master thesis 2017
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Coutsoucos, A. (author)
This project was commissioned by Livework Rotterdam with the intent of designing a new service value proposition to offer to clients. This new service would have to support large companies in developing disruptive startups through a service design approach. Research was conducted to explore three core topics: companies’ barriers to disruptive...
master thesis 2017
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