Exploring improved maintenance strategies of railway registration systems at the intersection of principal-agent theory and economic relevance: A case study

Since 2011, an electronic registration system, called the OV chip card, has been in use in the Netherlands for the payment of all public transport. As a result, the Dutch Railways (NS) have implemented all the necessary equipment to support the sales and validation processes of this system. Another company (Thales, the agent) has been hired to...