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Verwaal, M.C.A. (author)
On the present day, corporate organisations want to change their product-focussed approach towards a customer experience focussed approach. This human- centred approach to innovation is called CX Innovation. CX Innovation gives corporate organisations a competitive advantage, but they struggle to implement CX Innovation in their organisation....
master thesis 2016
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Rapalino, A. (author)
Using Mekel Park, the unfrequented green area of TUDelft as a study-case, the project provides both theoretical foundation and practical application to increase and foster the use of public space involving its community. Few years ago the central public space of TUDelft campus was completely renovated with the creation of a green area called...
master thesis 2012
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Xu, X. (author)
This graduation project was initiated by ID StudioLab, in collaboration with Ford. The goals are to understand deeply about commercial vehicle users' needs especially by using contextmapping method and to design innovative service concept in the area of mobility. This project adopted double diamond service design process, including Discover,...
master thesis 2016
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Bovens, M.T.P. (author)
Within the Customer management department of Vodafone the Service Design & Implementation managers are responsible for initiating, designing and implementing new services for the customer service. At the moment the service ideas that are implemented by the SD&I managers most of the times originate from other departments or from other Vodafone...
master thesis 2012
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Shahbazi, K. (author)
This thesis explores a human-centered approach to innovating towards the circular economy, using the design concept of product-service-economic systems (PSES)
master thesis 2015
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Weng, Haoxin (author)
Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social design, the author is intrigued by...
master thesis 2019
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Westerveld, B.B. (author)
Background and problem Audio-visual cultural heritage content should be preserved for our children and their children. However, currently the devices on which this material is stored suffers from decomposition. In addition to that, the content should be unlocked on a larger scale by exploiting modern technologies such as Internet and mobile...
master thesis 2011
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de Leve, ward (author)
To prevent vision loss from eye diseases like glaucoma and retinopathy it is important to diagnose them on time. When you discover the diseases too late the vision will be irreversibly damaged. For this reason, diabetic people are screened preventively. In the past, this happened every year but now only every three years, all to save costs....
master thesis 2021
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Klein Hemmink, B. (author)
Health Care is gaining attention in the public debate, because our greying society leads to ever increasing costs and includes a labour force that is not capable of dealing with the increasing amount of people that require health support. This development is putting pressure on society in economic, but also social terms. Privatization processes...
master thesis 2012
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Kaats, M. (author)
This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...
master thesis 2016
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Boersema, Lisanne (author)
This master thesis provides a feasibility study of a door-to-door (d2d) baggage service with standardized bag. Many stakeholders are involved in the aviation industry and in order to implement such a service the consequences and requirements for the industry must be clear. One of these stakeholders is Vanderlande, global market leader for...
master thesis 2017
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Gong, Haotian (author)
This project aims to improving the care service for people with dementia who exhibits BPSD (Behavioral and Psychological Symptoms of Dementia) by providing the relevant stakeholders data insights, and meanwhile improving these people’s working efficiency.
master thesis 2019
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Shyam, S. (author)
Mobile phones are undoubtedly an important part of our daily lives and activities. With the avid use and rapid upgrade patterns of mobile phones in current consumer lifestyle comes a wasteful disposal process. The high speed at which mobile phones are left for obsolescent makes the electronic waste problem that they bring with them a target of...
master thesis 2016
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Muñoz Alcántara, M. (author)
The following thesis report describes the process and outcomes of the graduation project from the MSc Strategic Product Design at Delft University of Technology, carried out for the company NightBalance. NightBalance is a medical company with a product that provides therapy as a treatment for patients with position dependent sleep apnea disorder...
master thesis 2017
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Karman, I.J.P.M. (author)
This project, carried out for the Dutch startup company Spaac, is a graduation project at the faculty of Industrial Design Engineering, at the technical university Delft. The assignment consists of three parts. Firstly, research investigates the user needs in urban individual transportation and people’s perception of the role of the electric...
master thesis 2015
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Kwon, O. (author)
This report documents the thesis project co-designing a mobile service that creates a supportive on-line community for the homeless in London. The project was performed from March to November 2011, six months in London for developing the service and two months in Delft for reflecting on the activities and writing. The thesis project was hosted...
master thesis 2011
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Jochemsen, K.S.R. (author)
This graduation project was set out to explore how service design could be applied to the circular economy. The report outlines a framework for applying the process to projects on circular system transitions. A case study was conducted on designing a service for Fairphone, in which the framework was applied. Fairphone has been a leading example...
master thesis 2015
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Fan, Y. (author)
In the current situation, although there are advantages of intermodal freight transport, the performance of intermodal freight transport (IFT) is not good. The market share of IFT is low compared with single-mode road transport. It is necessary to analyze the current operation of IFT system and apply the concept of synchromodal transport to...
master thesis 2013
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Coutsoucos, A. (author)
This project was commissioned by Livework Rotterdam with the intent of designing a new service value proposition to offer to clients. This new service would have to support large companies in developing disruptive startups through a service design approach. Research was conducted to explore three core topics: companies’ barriers to disruptive...
master thesis 2017
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De Sá, M. (author)
This thesis was elaborated as part of a project developed for the Italian Chamber of Commerce of Prato, during a collaboration with the MIT-MEL. The final output of the project is the design of a strategy to support the Chamber of Commerce in the implementation of a new service to the district of Prato. Faced with current economical and social...
master thesis 2012
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