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van Vuuren, Stijn (author)
Engine performance diagnostics play a major role in keeping track of gas turbine condition and performance and identification of possible errors or faults. One of the key performance indicators used in engine performance diagnostics is the Hot Day Exhaust Gas Temperature Margin (EGTM). Ambient humidity affects the EGTM, however humidity is not...
master thesis 2019
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Kamber, Fehmihan (author)
The research phase starts with an extensive literature study. To this end, a research question was drawn up, which reads as follows: What possibilities does Additive Manufacturing (AM) offer in airworthy aircraft part production and in what way can suitable parts be selected and redesigned? The most interesting findings from this literature...
master thesis 2019
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van Rugge, Tim (author)
The introduction of MARS stands at Amsterdam Airport Schiphol’s new A-pier means a Clean VOP policy will be enforced. Under this regulation, vacant aircraft stands must be free of any cargo and baggage. In order to comply with this policy, KLM Cargo has to redesign its cargo handling procedure which is currently based on push logic. This paper...
master thesis 2019
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Vos, Peter (author)
Currently, KLM's apron processes work in separate silos and there is only minimal integration. The result is that processes tend to work to a local optimum instead of a global optimum. A Transport Logistic Control Tower is a centralized information hub from which integral decisions can be made which could benefit the overall turnaround process...
master thesis 2019
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Visser, Wolke (author)
In this graduation project the goal is to improve employee engagement by design. <br/>Although employee engagement is a term that is used often, there is no clear agreement about what employee engagement actually is and how it can be triggered. In this thesis, employee engagement is discussed and a research is conducted about the topic in a...
master thesis 2018
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Stammes, Sergej (author)
This research presents a model to estimate the influence of the variance of the quality of repair steps on the EGT Margin within the serviceable limits of the overhauled modules. This model is created using literature and a single case study conducted at KLM Engineering &amp; Maintenance Engine services (KLM E&amp;M ES). The model is tested...
master thesis 2018
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Wu, Jeannie (author)
Through the three diamond design approach, a research to enhance the customer experience using personalization for KLM’s onboard portal is identified. To do so, a framework that merges emotion-driven design and data-driven design models together to aid in building an emotional, intimate customer relationship is utilized. This framework has aided...
master thesis 2018
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Soriano Segúra, Clara (author)
Introduction <br/>KLM aims to be the “most customer centric, innovative, and efficient European Network Carrier” with a special focus on customer intimacy. However, the current way in which KLM introduces its products to its customers is not aligned with this vision. This misalignment can reduce the company’s performance in relation to other...
master thesis 2018
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Klapwijk, Jeffrey (author)
Continuous Climb Operations aim at improving the efficiency of a flight's climb phase by reducing the number of level-offs. The associated fuel-benefits help airlines and airports to comply with future emission demands, rising fuel prices and modernizing airspace requirements. Previously, most studies in this field only considered the effect of...
master thesis 2018
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Besterman, Paula (author)
The research examines the interactions and experiences of airline passengers during baggage reclaim with the goal of understanding their motives, what factors influence their experiences and decisions, and what struggles and stresses they encounter during the reclaim process. Interviews and Journey Mapping are leveraged to gain insights and...
master thesis 2017
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van Heuveln, Sanne (author)
KLM has the ambition to be become most customer-centric airline company. Focusing on customer intimacy, KLM defines their purpose: Moving your world, by creating memorable experiences. In order to be successful towards customers, KLM has to start on employee level first, with the cabin crew to be more specific. For cabin crew, their journey...
master thesis 2017
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Kasti, Eirini (author)
Financial pressures in the airline industry, such as increased fuel prices, competitive environment and the extensive use of new technologies, have forced KLM to change its strategy in order to achieve a vital market differentiation. The new strategy introduces a user-centred mindset in developing new innovative products and services. In other...
master thesis 2017
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Linssen, Bas (author)
In summer 2018, KLM aims to open the world’s most attractive airport lounge. This graduation assignment worked towards a service strategy that lives up to KLM’s great ambitions. The service strategy should result in the ideal lounge experience, particularly for KLM’s most valued customer: the frequent flyer. KLM realizes the only way to meet...
master thesis 2017
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Prieckaerts, V.E.M. (author)
master thesis 2017
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De Moes, A.F.A. (author)
Travelling through airports can be quite a stressful experience for passengers. Airlines, such as KLM, want to make the journey of their passengers through airports as comfortable as possible. This thesis proposes an indoor localization system for airlines called AirLoc. The research question was: "Which airport specific indoor localization...
master thesis 2017
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Baas, V.J.N. (author)
Assignment - This report describes the design of solutions that enable KLM Cargo to add more value for its employees and customers using data generated by new technological opportunities. The scope for this report is on pharmaceutical shipments passing through KLM Cargo’s Schiphol hub, from acceptance to delivery, and focuses on addressing the...
master thesis 2016
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Offenberg, E.W.B. (author)
Financial pressures in the airline industry have forced KLM to change their strategic direction. Using the Treacy & Wiersema (1993) model KLM’s new focus is on customer intimacy. This implies researching customer needs and designing from a user-centered perspective. Which are fueled by the change in the consumer landscape, namely digital...
master thesis 2016
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Rakhshandehroo, S. (author)
PASSME is a project funded by the European Union’s 2020 Horizon research and innovation program and it aims for fast airports and stress-free passenger journey. In order to achieve these goals, it has established ten work packages, each focusing on an element of the whole system. Work package 3 is concerning hand luggage and is managed by KLM...
master thesis 2016
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Marie, A.H.L. (author)
Royal Dutch Airlines (KLM) and the Technical University Delft, faculty Industrial Design Engineering (IDE) are working together on the Personalised Airport System for Seamless Mobility and Experience (PASSME) project.. There are two problems derived from the PASSME project. First, airport processes are not seamless, because passengers spend...
master thesis 2016
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Lion, W.F. (author)
This thesis investigates the opportunity to use the massive amounts of data coming from modern aircraft to predict maintenance tasks. The goal is to predict defects in such a fashion as to prevent the actual failure from occurring. This results in fewer delays and less maintenance costs. The aircraft data, ACMS data, is analysed using three...
master thesis 2016
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