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Timmermans, Koen (author)Airports and airlines are examining and committing to the electrification of Ground Support Equipment (GSE). To be able to estimate the required quantity of eGSE, the charging requirements of eGSE, the change of airport electricity requirements, and the scheduling possibilities of eGSE charging for the existing turnaround procedures, a model was...master thesis 2023
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Castellano, Vincenzo (author)The increasing use of robots in the workplace presents a valuable opportunity to diversify the workforce by including underrepresented groups such as ethnic minorities and the elder population. However, high unemployment among these social groups shows that the opportunity to boost inclusivity and diversity is not grasped. Seizing this...master thesis 2023
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Cornelje, Sebastian (author)This thesis explores combining Extended Reality (XR) with traditional co-creation methods to construct a unique and integrative design facilitation method named XR+. The XR+ method is intended to be used at the German Aerospace Center (DLR) to aid in the process of innovative cabin design. However, the method is not limited to cabin design and...master thesis 2023
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van Houwelingen, Jens (author)The aviation industry is responsible for 2.5% of global CO2 emissions, emitting over one billion tonnes of CO2 in 2018 (Ritchie, 2020). The International Air Transport Association (IATA) committed to net-zero aviation by 2050 (International Air Transport Association, 2022). The first steps toward net-zero aviation can be taken in the ground...master thesis 2022
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Hofs, Thomas (author)The Flying-V in itself is an excellent project to view in which an extraordinary collaboration between different faculties of Delft University of Technology and companies work closely together. This project’s beauty is that through innovations, we can start a new way of flying with a white canvas. This project focuses on how passengers, cabin...master thesis 2020
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Dalal, Aman (author)The global aircraft fleet was predicted to grow by approximately 40% between 2017 and 2027 by Oliver Wyman (2017). This fast-growing fleet needs to be supported by equally developing Maintenance, Repair, and Overhaul (MRO) divisions of airlines. In light of the growing need for more efficient and technologically advanced aircraft maintenance,...master thesis 2020
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van Vuuren, Stijn (author)Engine performance diagnostics play a major role in keeping track of gas turbine condition and performance and identification of possible errors or faults. One of the key performance indicators used in engine performance diagnostics is the Hot Day Exhaust Gas Temperature Margin (EGTM). Ambient humidity affects the EGTM, however humidity is not...master thesis 2019
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Garcia Solaun, Paula (author)Analysis: KLM aims to become the most customer centric carrier in Europe. The strategy they follow to reach this goal is customer intimacy. However, the flexibility landscape of the airline is not aligned with its strategy. A reason of this flexibility approach is that as most airlines, KLM is conservative in their ticket changing approach:...master thesis 2019
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Kamber, Fehmihan (author)The research phase starts with an extensive literature study. To this end, a research question was drawn up, which reads as follows: What possibilities does Additive Manufacturing (AM) offer in airworthy aircraft part production and in what way can suitable parts be selected and redesigned? The most interesting findings from this literature...master thesis 2019
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van Rugge, Tim (author)The introduction of MARS stands at Amsterdam Airport Schiphol’s new A-pier means a Clean VOP policy will be enforced. Under this regulation, vacant aircraft stands must be free of any cargo and baggage. In order to comply with this policy, KLM Cargo has to redesign its cargo handling procedure which is currently based on push logic. This paper...master thesis 2019
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Vos, Peter (author)Currently, KLM's apron processes work in separate silos and there is only minimal integration. The result is that processes tend to work to a local optimum instead of a global optimum. A Transport Logistic Control Tower is a centralized information hub from which integral decisions can be made which could benefit the overall turnaround process...master thesis 2019
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- Hofstede, Juliette (author) master thesis 2018
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Stammes, Sergej (author)This research presents a model to estimate the influence of the variance of the quality of repair steps on the EGT Margin within the serviceable limits of the overhauled modules. This model is created using literature and a single case study conducted at KLM Engineering & Maintenance Engine services (KLM E&M ES). The model is tested...master thesis 2018
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Wu, Jeannie (author)Through the three diamond design approach, a research to enhance the customer experience using personalization for KLM’s onboard portal is identified. To do so, a framework that merges emotion-driven design and data-driven design models together to aid in building an emotional, intimate customer relationship is utilized. This framework has aided...master thesis 2018
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Soriano Segúra, Clara (author)Introduction <br/>KLM aims to be the “most customer centric, innovative, and efficient European Network Carrier” with a special focus on customer intimacy. However, the current way in which KLM introduces its products to its customers is not aligned with this vision. This misalignment can reduce the company’s performance in relation to other...master thesis 2018
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Klapwijk, Jeffrey (author)Continuous Climb Operations aim at improving the efficiency of a flight's climb phase by reducing the number of level-offs. The associated fuel-benefits help airlines and airports to comply with future emission demands, rising fuel prices and modernizing airspace requirements. Previously, most studies in this field only considered the effect of...master thesis 2018
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Besterman, Paula (author)The research examines the interactions and experiences of airline passengers during baggage reclaim with the goal of understanding their motives, what factors influence their experiences and decisions, and what struggles and stresses they encounter during the reclaim process. Interviews and Journey Mapping are leveraged to gain insights and...master thesis 2017
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van Heuveln, Sanne (author)KLM has the ambition to be become most customer-centric airline company. Focusing on customer intimacy, KLM defines their purpose: Moving your world, by creating memorable experiences. In order to be successful towards customers, KLM has to start on employee level first, with the cabin crew to be more specific. For cabin crew, their journey...master thesis 2017
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Improving passenger experience with disruption handling through proactive information design for KLMKasti, Eirini (author)Financial pressures in the airline industry, such as increased fuel prices, competitive environment and the extensive use of new technologies, have forced KLM to change its strategy in order to achieve a vital market differentiation. The new strategy introduces a user-centred mindset in developing new innovative products and services. In other...master thesis 2017
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Linssen, Bas (author)In summer 2018, KLM aims to open the world’s most attractive airport lounge. This graduation assignment worked towards a service strategy that lives up to KLM’s great ambitions. The service strategy should result in the ideal lounge experience, particularly for KLM’s most valued customer: the frequent flyer. KLM realizes the only way to meet...master thesis 2017