Time flies ... when your bag was in the skies!: Designing individual tracking events for incoming baggage and its applications towards the passenger and KLM

Probably all readers can relate to the following story: after an exhausting flight, you finally end up on your destination. However, instead of immediately starting your holiday or business trip, you first have to wait before leaving the plane, wait at customs and wait in the toilet queue before finally reaching the last stop: the baggage...