Modern Dutch Heroes, A concept and strategy for a Dutch innovation platform at Schiphol airport

This report describes a strategy and concept aimed at bringing the best of new Dutch innovation to the passenger at Schiphol Airport. This is achieved by bringing crowdfunding to the physical world. Passengers will be able to see new ideas and innovations in a small exhibition, be able to touch and try them and can instantly help out by funding...

The Onboard Portal as a gateway to new customer experience

WIFI is everywhere, from cafes to bus stops, trains to airports, it’s a service that people consider as necessity. Ten years ago, air space was the only WiFi-wasteland. Nowadays, it’s safe to say that WiFi on planes is very common now. AirFrance-KLM also implements the WIFI service on the plane. It creates a new customer touchpoint within the...

Design a passenger-centric interaction for hand luggage boarding experience

This thesis report is about redesigning the passenger boarding interaction for ensuring efficient boarding and a better experience. First, preliminary research including literature review and field study was conducted to gain the basic knowledge of a passenger's boarding experience (What is to be found in theory and real-life?). Following from...

Innovating Airport Passenger Terminals: Determining the feasibility of new terminal concepts based on seamless flow technology

The continuing growth in air travel passengers, in combination with enhanced security regulations, has led to unsustainable situations at airports. In order to handle the future amount of air travel passengers while complying to security regulations and enhancing the passenger experience, the terminal system must be innovated. Seamless flow is a...

Flying-V interior: Floorplan design for improved passenger comfort

This graduation project investigates the opportunities for the design of a new floorplan concept for the Flying-V aircraft. The aircraft’s unique V-shaped layout brings about limitations for how seating and other interior elements such as lavatories and galleys can be placed in the floorplan. Meaning that a different approach needs to be taken...