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Klievink, B. (author), Janssen, M. (author)
Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of electronic channels over traditional channels. Also, intermediaries in the...
journal article 2008
document
Klievink, B. (author), Janssen, M. (author)
Joining up remains a high priority on the e-government agenda and requires extensive transformation. Stage models are predictable patterns which exist in the growth of organizations and unfold as discrete time periods that result in discontinuity and can help e-government development towards joined-up government. Although stage models may be...
journal article 2009
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Overbeek, S. (author), Klievink, B. (author), Janssen, M. (author)
This event-driven architecture uses decentralized intelligence to orchestrate services across a network of public agencies, without compromising the individual agencies' autonomy.
journal article 2009
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Van Veenstra, A.F. (author), Janssen, M.F.W.H.A. (author), Klievink, B. (author)
Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross-organizational processes in such a network are...
journal article 2009
document
Klievink, B. (author), Janssen, M. (author)
Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...
journal article 2010
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Klievink, B. (author), Janssen, M.F.W.H.A. (author)
Governments aim to improve service delivery to citizens and businesses and need to transform to accomplish efficiency savings and better customer orientation. This requires the coordination of dependencies among the various departments located in the frontend and backend of organizations, and might include interdependencies with external parties...
conference paper 2010
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Janssen, M.F.W.H.A. (author), Klievink, B. (author)
Purpose – In the process of transformation, governments have to deal with a host of stakeholders and complex organizational and technical issues. In this viewpoint paper, an argument is made in favour of using gaming and simulation as tools designed to aid the transformation and reengineering of government. Based on the argument, a research...
journal article 2010
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Van Veenstra, A.F. (author), Klievink, B. (author), Janssen, M.F.W.H.A. (author)
Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by...
journal article 2011
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Janssen, M.F.W.H.A. (author), Klievink, B. (author)
Purpose: Scant attention has been given to the role of enterprise architecture (EA) in relationship to risk management in information system development projects. Even less attention has been given to the inter-organizational setting. The aim of this paper is to better understand this relationship. Design/methodology/approach: The relationship...
journal article 2012
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Van Stijn, E.J. (author), Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y. (author)
Government agencies and businesses cooperate and invest heavily to achieve reliable and secure global supply networks. A so-called data pipeline, which integrates data from various parties in the supply chain and incorporates data from new tracking and monitoring technologies, would enable real-time data management for businesses. This IT...
conference paper 2012
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y.H. (author)
ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause resistance by businesses, as for them information is key to competitive advantage, whereas governments need this information to conduct their tasks at lower costs. In this...
journal article 2012
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author)
journal article 2012
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Deljoo, A. (author), Janssen, M.F.W.H.A. (author), Klievink, A.J. (author)
Public-private service networks (PPSN) consist of social and technology components. Development of PPSN is ill-understood as these are dependent on a complex mix of interactions among stakeholders and their technologies and is influenced by contemporary developments. The aim of this paper is to advance our understanding of PPSN by modeling its...
conference paper 2013
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author)
Information infrastructures of businesses and government are increasingly interwoven and highly dependent on each other. Though often referred to as sociotechnical innovations, the development of these information infrastructures often has a technological focus. The related and even concurrent development of new social practices is understudied....
journal article 2014
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Klievink, A.J. (author), Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author)
Public and private organizations in various areas are setting up digital Information Infrastructures (IIs) for interconnecting government, businesses and citizens. IIs can create value by sharing and integrating data of multiple ac-tors. This can be the basis for value added services and especially collaborations of public and private partners...
book chapter 2014
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Singerling, T. (author), Klievink, A.J. (author), De Reuver, G.A. (author), Janssen, M.F.W.H.A. (author)
Organizations do not just decide on whether or not to exchange information digitally. In many cases, there are multiple alternative configurations of inter-organizational systems (IOS) that facilitate such information sharing. Although a lot is known about the factors that influence whether organizations do or do not adopt IOS, little is known...
conference paper 2015
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Tambouris, E. (author), Scholl, H.J. (author), Janssen, M.F.W.H.A. (author), Wimmer, M.A. (author), Tarabanis, K. (author), Gascó, M. (author), Klievink, A.J. (author), Lindgren, I. (author), Milano, M. (author), Panagiotopoulos, P. (author), Pardo, T.A. (author), Parycek, P. (author), Sæbø, O. (author)
Electronic government and electronic participation continue to transform the public sector and society worldwide and are constantly being transformed themselves by emerging information and communication technologies. This book presents papers from the 14th International Federation for Information Processing’s EGOV conference (IFIP EGOV 2015),...
book 2015
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Singerling, T. (author), Klievink, A.J. (author), De Reuver, G.A. (author), Janssen, M.F.W.H.A. (author)
Organizations do not just decide on whether or not to exchange information digitally. In many cases, there are multiple alternative configurations of inter-organizational systems (IOS) that facilitate such information sharing. Although a lot is known about the factors that influence whether organizations do or do not adopt IOS, little is known...
conference paper 2015
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Van Engelenburg, S.H. (author), Janssen, M.F.W.H.A. (author), Klievink, A.J. (author)
Information sharing between businesses and government agencies is of vital importance, yet business are often reluctant to share information, e.g. as it might be misused. Taking this into account is however often overlooked in the design of software architectures. In this research we apply a design science approach to develop an software...
book chapter 2016
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van Engelenburg, S.H. (author), Janssen, M.F.W.H.A. (author), Klievink, A.J. (author)
Toensurepublicsafetyandsecurity,itisvitallyimportantforgovernmentstocol- lect information from businesses and analyse it. Such information can be used to determine whether transported goods might be suspicious and therefore require physical inspection. Although businesses are obliged to report some information, they are reluctant to share addi-...
journal article 2017
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