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Matheus, R. (author), Janssen, M.F.W.H.A. (author)
Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public...
conference paper 2016
document
Gong, Yiwei (author), Janssen, M.F.W.H.A. (author)
The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new development of social BPM is expected to provide benefits like flexibility for knowledge-intensive processes, like policy-making. The goal of this paper is to understand the impact of social BPM on policy-making. We...
conference paper 2017
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Maheshwari, D. (author)
Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the...
journal article 2018
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Batubara, F.R. (author), Ubacht, J. (author), Janssen, M.F.W.H.A. (author)
Blockchain technology is heralded for improving trust and can provide a new approach for creating transparency and promoting accountability of government activities. However, it is still not clear how and in what ways blockchain technologies can improve this. This study examines the mechanisms and capability of blockchain technology to...
conference paper 2019
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de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)
Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...
journal article 2022
document
Bagave, P. (author), Westberg, M. (author), Dobbe, R.I.J. (author), Janssen, M.F.W.H.A. (author), Ding, Aaron Yi (author)
Various AI systems have taken a unique space in our daily lives, helping us in decision-making in critical as well as non-critical scenarios. Although these systems are widely adopted across different sectors, they have not been used to their full potential in critical domains such as the healthcare sector enabled by the Internet of Things (IoT)...
conference paper 2022
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