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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Maheshwari, D. (author)Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the...journal article 2018
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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...journal article 2021
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de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...journal article 2022