Effects of a hand luggage guiding system on airplane boarding time and passenger experience

Airplane boarding is a time-consuming procedure due to a number of factors. First of all, passengers cannot pass each other in the aisles, but also stress is experienced in finding the seat or the space to store hand luggage and some passengers repack their luggage in the aisle. To reduce boarding time and improve the overall boarding experience...

Improving airplane boarding time: A review, a field study and an experiment with a new way of hand luggage stowing

The airplane (de)boarding process is not organized optimally. The goal of this paper is to search for improvement possibilities. In this paper literature is reviewed, boarding characteristics are studied in a field study and a pilot study with a new way of hand luggage stowing is performed. Computer simulations indicate that there are more...