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Riratanaphong, C. (author), van der Voordt, D.J.M. (author), Sarasoja, AL (author)
Purpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in...
book chapter 2012