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Gong, Yiwei (author), Janssen, M.F.W.H.A. (author)
The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new development of social BPM is expected to provide benefits like flexibility for knowledge-intensive processes, like policy-making. The goal of this paper is to understand the impact of social BPM on policy-making. We...
conference paper 2017
Matheus, R. (author), Janssen, M.F.W.H.A. (author)
Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public...
conference paper 2016