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Klievink, A.J. (author), Bharosa, N. (author), Tan, Y. (author)
The scale of society's evolving challenges gradually surpasses the capacity of the public sector to address them. Coping with these challenges requires budget-short governments to look for innovative ways to transform and improve their operations and service provisioning models. While in many cases transformation starts from the inside-out ...
journal article 2015
document
Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y.H. (author)
ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause resistance by businesses, as for them information is key to competitive advantage, whereas governments need this information to conduct their tasks at lower costs. In this...
journal article 2012