“Who can I ask for help?”: Mechanisms behind digital inequality in public transport

Digitalisation in public transport has become pervasive over the past decade, especially in urban areas. While it benefits many, it also leaves some behind. Previous research shows that older adults, people with a lower education level, people with impairments and people with a migration background are more likely to be negatively impacted by...

Fostering an inclusive public transport system in the digital era: An interdisciplinary approach

As digitalisation is making its way into public transport (PT) services, policy approaches to ensure that such services remain inclusive are at best fragmented, at worst inexistant. This study pieces together existing initiatives and lessons learnt in the transport sector itself, and takes inspiration from other fields with a more mature...

Access denied? Digital inequality in transport services

Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points,...

Access denied: Digital inequality in transport services

Will car users change their mobility patterns with Mobility as a Service (MaaS) and microtransit? – A latent class cluster analysis

Assessing and Improving Operational Strategies for the Benefit of Passengers in Rail-Bound Urban Transport Systems

Unplanned disruptions in transit can have consequent impacts on passengers. The more inconvenienced passengers are, the more likely operators will be negatively impacted. Yet so far, operators and researchers have addressed the rescheduling problem during disruptions mainly with a supply-side focus – timetable, crews, and vehicles – and not...