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Matheus, R. (author), Faber, R.M. (author), Ismagilova, Elvira (author), Janssen, M.F.W.H.A. (author)
Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital transparency and usefulness in a survey of 112...
journal article 2023
document
de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)
Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...
journal article 2022
document
Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)
Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...
journal article 2021
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Janowski, Tomasz (author)
Under pressure to fight corruption, hold public officials accountable, and build trust with citizens, many governments pursue the quest for greater transparency. They publish data about their internal operations, externalize decision-making processes, establish digital inquiry lines to public officials, and employ other forms of transparency...
journal article 2021
document
Batubara, F.R. (author), Ubacht, J. (author), Janssen, M.F.W.H.A. (author)
Blockchain technology is heralded for improving trust and can provide a new approach for creating transparency and promoting accountability of government activities. However, it is still not clear how and in what ways blockchain technologies can improve this. This study examines the mechanisms and capability of blockchain technology to...
conference paper 2019
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Maheshwari, D. (author)
Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the...
journal article 2018
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Janssen, M.F.W.H.A. (author), Matheus, R. (author), Longo, Justin (author), Weerakkody, Vishanth (author)
Purpose: Many governments are working toward a vision of government-wide transformation that strives to achieve an open, transparent and accountable government while providing responsive services. The purpose of this paper is to clarify the concept of transparency-by-design to advance open government. Design/methodology/approach: The opening...
journal article 2017
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Matheus, R. (author), Janssen, M.F.W.H.A. (author)
Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public...
conference paper 2016
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