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document
Riratanaphong, C. (author), van der Voordt, Theo (author), Sarasoja, AL (author)
Purpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in...
book chapter 2012
document
Jensen, PA (author), van der Voordt, Theo (author), Coenen, C (author), Sarasoja, AL (author)
Purpose: To create an overview and evaluation of the achievements of the contributions in this book by identifying, summarising and discussing cross-cutting themes and essential learning points across the former chapters.
Methodology: Based on a purposeful reading of all chapters comparisons are made of the essential theoretical perspectives...
book chapter 2012