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Henze, L.A.R. (author), Mulder, I.J. (author), Stappers, P.J. (author)
The increased complexity in Product Service Systems development goes hand in hand with complex heterogeneous networks. A Human-Centred Design approach has been taken to understand such networked collaboration and to develop a framework having user-experiences guiding communication and collaboration among parties. The current work elaborates on...
conference paper 2013