Designing context-aware systems: A method for understanding and analysing context in practice

Context-aware systems are systems that have the ability to sense and adapt to the environment. To operate in large-scale multi-stakeholder environments, systems often require context awareness. The context elements that systems in such environments should take into account are becoming ever more complex and go beyond elements like geographic...

Design of a software architecture supporting business-to-government information sharing to improve public safety and security: Combining business rules, Events and blockchain technology

Toensurepublicsafetyandsecurity,itisvitallyimportantforgovernmentstocol- lect information from businesses and analyse it. Such information can be used to determine whether transported goods might be suspicious and therefore require physical inspection. Although businesses are obliged to report some information, they are reluctant to share addi-...

Developing Multi-Layer Information Infrastructures: Advancing Social Innovation through Public–Private Governance

Information infrastructures of businesses and government are increasingly interwoven and highly dependent on each other. Though often referred to as sociotechnical innovations, the development of these information infrastructures often has a technological focus. The related and even concurrent development of new social practices is understudied....

Challenges in developing public-private business models

A Stakeholder Analysis of Business-to-Government Information Sharing: The Governance of a Public-Private Platform

ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause resistance by businesses, as for them information is key to competitive advantage, whereas governments need this information to conduct their tasks at lower costs. In this...

Can enterprise architectures reduce failure in development projects?

Purpose: Scant attention has been given to the role of enterprise architecture (EA) in relationship to risk management in information system development projects. Even less attention has been given to the inter-organizational setting. The aim of this paper is to better understand this relationship. Design/methodology/approach: The relationship...

Barriers and impediments to transformational government: Insights from literature and practice

Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by...

Gaming and simulation for transforming and reengineering government: Towards a research agenda

Purpose – In the process of transformation, governments have to deal with a host of stakeholders and complex organizational and technical issues. In this viewpoint paper, an argument is made in favour of using gaming and simulation as tools designed to aid the transformation and reengineering of government. Based on the argument, a research...

Simulation Gaming as a Social Development Instrument: Dealing with Complex Problems

Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...

Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross-organizational processes in such a network are...

A Flexible, Event-Driven, Service-Oriented Architecture for Orchestrating Service Delivery

This event-driven architecture uses decentralized intelligence to orchestrate services across a network of public agencies, without compromising the individual agencies' autonomy.

Realizing joined-up government: Dynamic capabilities and stage models for transformation

Joining up remains a high priority on the e-government agenda and requires extensive transformation. Stage models are predictable patterns which exist in the growth of organizations and unfold as discrete time periods that result in discontinuity and can help e-government development towards joined-up government. Although stage models may be...

Improving Government service delivery with private sector intermediaries

Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of electronic channels over traditional channels. Also, intermediaries in the...