- document
-
Mesland, E. (author)PeerPost: a peer-to-peer PostNL delivery service This graduation project, executed for PostNL, started with the need for a future proof PostNL location. The aim was to give an advice and vision on what such a location should entail. Furthermore, the elements needed to make it function were to be designed. The design brief raised the question...master thesis 2017
- document
-
Kazil, K. (author)This project examines the current state of the art of using public participation in urban planning, resulting in a proposal for a new online participatory tool. Amongst other advantages, involving citizens in urban planning projects reduces the cost, time & risk of implementation, while the incorporation of ‘local knowledge’ in the decision...master thesis 2017
- document
-
Kane, G.M. (author)Up to 40% of medical equipment in the developing world is broken, largely due to lack of repair and maintenance. This report investigates the possibility of improving repair by making use fo remote communication technologies. Research is performed at a User Interaction and Systems level and combined to create the design of a remote servicing...master thesis 2016
- document
-
Li, S. (author)Starting off with Ford Motor Company, an internal and external research was firstly done. Basically, the general opportunities for Ford to transform itself into a service mobility company includes making full use of vehicle data to understand the customers’ behaviors, needs, transforming vehicle to mobile phone on the wheels, in order to create...master thesis 2016
- document
-
Xu, X. (author)This graduation project was initiated by ID StudioLab, in collaboration with Ford. The goals are to understand deeply about commercial vehicle users' needs especially by using contextmapping method and to design innovative service concept in the area of mobility. This project adopted double diamond service design process, including Discover,...master thesis 2016
- document
-
Verwaal, M.C.A. (author)On the present day, corporate organisations want to change their product-focussed approach towards a customer experience focussed approach. This human- centred approach to innovation is called CX Innovation. CX Innovation gives corporate organisations a competitive advantage, but they struggle to implement CX Innovation in their organisation....master thesis 2016
- document
-
Lehr, L.Q. (author)This study presents the development of a future vision and service proposition to improve the experience of international travellers when using public transportation in the Netherlands in a user-centred way. The focus is set on international travellers, who arrive at an airport in the Netherlands. Purchasing public transportation tickets in the...master thesis 2016
- document
-
Van Merle, S. (author)Travelling has the ability to gives us freedom to discover our surroundings in a spontaneously manner. However, struggles and frustration during travelling can cause many difficulties to reach this state of mind. In the current travel situation, we have to bring our luggage from our departure place to a transfer hub. After arriving at the...master thesis 2016
- document
-
Liao, I-C. (author)Next to a successful surgery, hospital aim to provide support to improve osteoarthritis patient experience for the complete treatment journey as a vision in next 3-5 years. The term “patient experience” is highly correlated with patient’s perception about their context, when a single or multiple personal events occurred alongside with the...master thesis 2016
- document
-
Veldhuijzen, E.J. (author)This graduation assignment was commissioned by PostNL. PostNL is the biggest postal and parcel service in the Netherlands. At this moment, PostNL consists of three main branches: mail, international and parcel. Mail is the big cash cow that needs to be kept as healthy as possible for as long as possible. Part of PostNL’s strategy to realise this...master thesis 2016
- document
-
Neef, J.L.M. (author)Secrid is a company that designs and manufactures innovative wallets and has grown very fast by doing so. The company has the ambition to play an important role in the self-defined pocketwear market, which is symbol for small and convenient products you carry with you. Acknowledging the rise and popularity of the smartphone as a pocketwear...master thesis 2016
- document
-
Shyam, S. (author)Mobile phones are undoubtedly an important part of our daily lives and activities. With the avid use and rapid upgrade patterns of mobile phones in current consumer lifestyle comes a wasteful disposal process. The high speed at which mobile phones are left for obsolescent makes the electronic waste problem that they bring with them a target of...master thesis 2016
- document
-
Kaats, M. (author)This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...master thesis 2016
- document
-
Ottenhoff, K.N.M. (author)Loyalty programs are mainly implemented to build up the relationship between the company and the customer, i.e. to increase the customer loyalty. This has both social and financial benefits for the customer (e.g. feeling of community, discounts, etc.) as well as for the company (e.g. better relationship with customers, increase share-of-wallet,...master thesis 2016
- document
-
Ottenhoff, K.N.M. (author)Loyalty programs are mainly implemented to build up the relationship between the company and the customer, i.e. to increase the customer loyalty. This has both social and financial benefits for the customer (e.g. feeling of community, discounts, etc.) as well as for the company (e.g. better relationship with customers, increase share-of-wallet,...master thesis 2016
- document
- Coelen, J. (author) master thesis 2016
- document
-
Van Walt Meijer, Q.J. (author)Bol.com hosts an online marketplace for transactions of consumer goods offered by other collaborators. Collaborators choose to sell on bol.com, since they are the number one online retailer in the Netherlands and Belgium serving 6.2 million customers with 1 million visits per day. Focus is laid on enabling scalable network expansion of bol.com’s...master thesis 2016
- document
-
Lai, Y.A. (author)Delft University of Technology is playing a leading role worldwide in the development of open and online education. The university started to offer online education since 2012 and in September 2015, the first 60 online students followed paid online courses. The university expected to accommodate two thousand paying online students in 2017. In...master thesis 2016
- document
-
Wu, H.C. (author)The objective of this project is to design a service solution for the Chinese LED lighting market with a focus on home environment.master thesis 2016
- document
-
Stoops, M.J. (author)This project was conducted on behalf of bol.com and as a graduation project for the master Strategic Product Design at Delft University of Technology. The goal of this project was to improve the customer experience of bol.com’s return policy. Research found that the Dutch online shopper is generally unsatisfied with the return policies of Dutch...master thesis 2015