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- Prieckaerts, V.E.M. (author) master thesis 2017
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De Moes, A.F.A. (author)Travelling through airports can be quite a stressful experience for passengers. Airlines, such as KLM, want to make the journey of their passengers through airports as comfortable as possible. This thesis proposes an indoor localization system for airlines called AirLoc. The research question was: "Which airport specific indoor localization...master thesis 2017
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Baas, V.J.N. (author)Assignment - This report describes the design of solutions that enable KLM Cargo to add more value for its employees and customers using data generated by new technological opportunities. The scope for this report is on pharmaceutical shipments passing through KLM Cargo’s Schiphol hub, from acceptance to delivery, and focuses on addressing the...master thesis 2016
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Offenberg, E.W.B. (author)Financial pressures in the airline industry have forced KLM to change their strategic direction. Using the Treacy & Wiersema (1993) model KLM’s new focus is on customer intimacy. This implies researching customer needs and designing from a user-centered perspective. Which are fueled by the change in the consumer landscape, namely digital...master thesis 2016
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Rakhshandehroo, S. (author)PASSME is a project funded by the European Union’s 2020 Horizon research and innovation program and it aims for fast airports and stress-free passenger journey. In order to achieve these goals, it has established ten work packages, each focusing on an element of the whole system. Work package 3 is concerning hand luggage and is managed by KLM...master thesis 2016
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Marie, A.H.L. (author)Royal Dutch Airlines (KLM) and the Technical University Delft, faculty Industrial Design Engineering (IDE) are working together on the Personalised Airport System for Seamless Mobility and Experience (PASSME) project.. There are two problems derived from the PASSME project. First, airport processes are not seamless, because passengers spend...master thesis 2016
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Lion, W.F. (author)This thesis investigates the opportunity to use the massive amounts of data coming from modern aircraft to predict maintenance tasks. The goal is to predict defects in such a fashion as to prevent the actual failure from occurring. This results in fewer delays and less maintenance costs. The aircraft data, ACMS data, is analysed using three...master thesis 2016
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Pande, T. (author)‘How can front-line staff and their leaders be motivated intrinsically/ extrinsically to steer a behavioural change that facilitates empathic customer understanding among front-line staff and creates meaningful interactions with customers?’ – this is the underlying question behind the work done towards this report. By leveraging digital tools,...master thesis 2016
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Mogendorff, W.A. (author)This thesis involves a case-study of aircraft engine combustor maintenance at KLM E&M, which has been used as a basis to develop a discrete event simulation model that allows TAT to be measured, and the effects of changes to the main process value drivers to be successfully tested. The main research question this research sought to answer is:...master thesis 2016
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Lemmen, M.L. (author)Probably all readers can relate to the following story: after an exhausting flight, you finally end up on your destination. However, instead of immediately starting your holiday or business trip, you first have to wait before leaving the plane, wait at customs and wait in the toilet queue before finally reaching the last stop: the baggage...master thesis 2016
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Oorsprong, P. (author)The aviation industry is known for its rapid growth, and fierce competitiveness. To keep up to the competition, Amsterdam Airport Schiphol (AAS) needs to extend its infrastructure, resulting in the development of the new A-Pier. The development of the new A-Pier provides an opportunity to KLM to implement improvements in apron design. Safety is...master thesis 2016
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De Kok, E.A.E. (author)The design and implementation of an ‘easy-to-use’ and ‘passenger- and staff-friendly’ concept to check the dimensions and weight of passenger’s hand luggage at the airport. This concept will improve the seamless flow of the passenger at the airport. The concept will be used by KLM and other airlines stationed at Amsterdam Airport Schiphol.master thesis 2016
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Kok, L.M. (author)Kitting as (LEAN) method in handling and supplying material and tools is not used in the aircraft maintenance process of KLM. That was one of the researchers first findings when starting this study for KLM Royal Dutch airlines. Kitting is the gathering of components and parts needed for the manufacture of a particular assembly or product....master thesis 2015
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- Gijzel, J.C.R. (author) master thesis 2015
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Veeger, S. (author)PRMs, Passengers with Reduced Mobility are becoming a larger part of KLMs customers. European airlines are by law obliged to offer every passenger the chance to fly, European airports are by law obliged to offer PRMs a hassle free journey, which means in the case of PRMs they offer an assistance service. There are many different kind of mobility...master thesis 2015
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Vervoort, A.L.H. (author)With the rise of self-services at airports, time has come to take the next step in optimizing KLM’s passenger ground process at Amsterdam Schiphol Airport (AAS). In the current non-Schengen departure process at Schiphol the various touch points that a passenger encounters in the process do not communicate with each other and there is no...master thesis 2015
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Jochems, S.P.M. (author)The national pride of the Netherlands in the aviation industry, KLM Royal Dutch Airlines, is not only an airline but also a ground handler at Schiphol airport. After landing at Schiphol, the Ground Services (GS) and Customer Ground Handling (CGH) departments of KLM will provide all services that are needed to make sure an aircraft can take off...master thesis 2015
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Engelshove, L.M. (author)Despite a large contribution of KLM offering many information channels and services at Amsterdan Airport Schiphol (AAS), travelling often remains a frustrating and unpleasant experience for passengers. Information is targeted to a mass of people, and is not directed to individual passengers. The sheer amount of available information within these...master thesis 2015
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Nanarjain, J.A. (author)Exploiting & redefining the KLM Staff Travel Services business model.master thesis 2015
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Janssen, Hidde (author)Airline passengers want short and seamless connections, departure and arrival punctuality are therefore key. KLM is currently losing a strong position as network connector, as the operability of transfer flights is under pressure: departure punctuality is substandard. Offering attractive connections to passengers is KLM’s right of existence as...master thesis 2015