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Haagen, E.C.A. (author)
The project started with the request from Dorel to support them in setting up the repair service. A user-centered approach to design the service was needed and a change in the mindset within the company was needed. The aim of the project was to enable Dorel to transform the UX of the event of a broken Dorel product in a positive one by a service...
master thesis 2013
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Voorend, M.J.B. (author)
Thales Transportation Systems faces difficulties with communicating their service portfolio of (potential) clients. In relation to this, the goal of this project is to design: A Service Portfolio for TTS, which gives TTS an overview of the services they can over as a company. A service portfolio will help TTS in discussions with (potential)...
master thesis 2013
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Fan, Y. (author)
In the current situation, although there are advantages of intermodal freight transport, the performance of intermodal freight transport (IFT) is not good. The market share of IFT is low compared with single-mode road transport. It is necessary to analyze the current operation of IFT system and apply the concept of synchromodal transport to...
master thesis 2013
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Laban, V.C. (author)
Health Innovations, a venture capital firm in healthcare, is currently searching for a growth strategy to realize its corporate objectives. The search for this growth strategy was structured using the three growth directions of Ansoff (1957): product development, market development and diversification. In three steps the best direction was...
master thesis 2013
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Gerritsen, J.G. (author)
MyWheels, a Dutch non-profit organization, provides a hybrid of traditional business-to-consumer (B2C) and peer-to-peer (P2P) car sharing. In the P2P model, private car owners can share their cars with other drivers in the neighbourhood, it has been part of MyWheels service since late 2011. The focus of this project is to contribute to the...
master thesis 2013
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Gokgoz, R.E. (author)
This project looks at the services of creative agency The Church of London and proposes service design thinking as a way of addressing the current challenges of their industry. The Church of London publish two consumer magazines. From there, they evolved to provide creative services such as graphic design and illustration to clients. As the...
master thesis 2013
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Schrakamp, N.J. (author)
This thesis is the result of the challenging assignment: “design a product service system which creates value for the user in the future context of automated driving”. The goal was to find out from the user perspective what would create value for them in 2020. The Service Innovation Team (SIT), part of the Research group of Volkswagen AG,...
master thesis 2013
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Van Roest, D.M. (author)
This master thesis describes the process of exploring a new service concept for ANWB, the ANWB at Home service. Via analysis of trends and competitors and a consumer survey an advice is given on whether and how to implement this new service.
master thesis 2013
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Bovens, M.T.P. (author)
Within the Customer management department of Vodafone the Service Design & Implementation managers are responsible for initiating, designing and implementing new services for the customer service. At the moment the service ideas that are implemented by the SD&I managers most of the times originate from other departments or from other Vodafone...
master thesis 2012
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De Sá, M. (author)
This thesis was elaborated as part of a project developed for the Italian Chamber of Commerce of Prato, during a collaboration with the MIT-MEL. The final output of the project is the design of a strategy to support the Chamber of Commerce in the implementation of a new service to the district of Prato. Faced with current economical and social...
master thesis 2012
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Kikkert, R.S. (author)
The goal of this report is to present the process and concept design for an innovative service, which will be provided by Philips Lighting and is focused on the retail industry. For this purpose, a high potential target segment has been identified within the retail industry; the small fashion retailers. The service concept design creates easier...
master thesis 2012
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Bruil, S.C.W. (author)
This thesis describes the graduation process of the graduation project ‘Lonely Elderly’ executed for the master Design for Interaction at the Delft University of Technology. The goal of this graduation assignment is to design a service which stimulates elderly in becoming more socially active. These elderly are in the age of 65 to 80 and are...
master thesis 2012
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Klein Hemmink, B. (author)
Health Care is gaining attention in the public debate, because our greying society leads to ever increasing costs and includes a labour force that is not capable of dealing with the increasing amount of people that require health support. This development is putting pressure on society in economic, but also social terms. Privatization processes...
master thesis 2012
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Lijnse, D. (author)
DIEMIGO A delegation of three TU Delft faculties, Industrial Design Engineering (IO), Architecture (BK) and Electrical Engineering, Mathematics and Computer Science (EWI) join in a project called DIEMIGO (stands for De Integratie van Electische Mobiliteit In de Gebouwde Omgeving). They have the aim to research and design the integration of...
master thesis 2012
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Brinkman, C. (author)
The aim of this graduation project is to improve the hospitality of the University Medical Centre of Utrecht (UMCU) by developing a product/service system that supports the patient in their personal needs within the entrance area of the hospital. The patient and their experiences are central in this project. The patients’ experience is shaped by...
master thesis 2012
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Beelen, E.P.R. (author)
Lifeguard is a company which offers vitality programmes for business service companies. One of these programmes is called the ‘Energy Challenge’ and is targeted at an employee level. This graduation project aimed at improving the effectiveness of this programme as it is experienced as a fragmented programme. The concept which is designed to...
master thesis 2012
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Rapalino, A. (author)
Using Mekel Park, the unfrequented green area of TUDelft as a study-case, the project provides both theoretical foundation and practical application to increase and foster the use of public space involving its community. Few years ago the central public space of TUDelft campus was completely renovated with the creation of a green area called...
master thesis 2012
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Abad Kelly, J. (author)
Mobility is one of the key challenges of the 21st century and its continued development will be influenced by a wide variety of factors. Perhaps the most notable of these factors is sustainability. As society recognizes the increasing importance of sustainable development, it is clear that current mobility behaviors have to change. Private car...
master thesis 2011
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Kwon, O. (author)
This report documents the thesis project co-designing a mobile service that creates a supportive on-line community for the homeless in London. The project was performed from March to November 2011, six months in London for developing the service and two months in Delft for reflecting on the activities and writing. The thesis project was hosted...
master thesis 2011
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Westerveld, B.B. (author)
Background and problem Audio-visual cultural heritage content should be preserved for our children and their children. However, currently the devices on which this material is stored suffers from decomposition. In addition to that, the content should be unlocked on a larger scale by exploiting modern technologies such as Internet and mobile...
master thesis 2011
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