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Altug, H.N. (author)Corporates today face the challenge that their innovation efforts are ineffective and inefficient. Many anticipated ideas and opportunities get suffocated and lost in the dragging long processes within corporates. Bureaucracy, micropolitical dynamics and hierarchy add even obstacles to the process that make it close to impossible to realize...master thesis 2015
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Karman, I.J.P.M. (author)This project, carried out for the Dutch startup company Spaac, is a graduation project at the faculty of Industrial Design Engineering, at the technical university Delft. The assignment consists of three parts. Firstly, research investigates the user needs in urban individual transportation and people’s perception of the role of the electric...master thesis 2015
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Jochemsen, K.S.R. (author)This graduation project was set out to explore how service design could be applied to the circular economy. The report outlines a framework for applying the process to projects on circular system transitions. A case study was conducted on designing a service for Fairphone, in which the framework was applied. Fairphone has been a leading example...master thesis 2015
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Hepworth, J. (author)This master thesis is the final documentation of the graduation project “Laatiepleinzijn: Design for liveability” assigned by the Laatiepleinzijn initiative and the Faculty of Industrial Design Engineering, Delft University of Technology. It describes the design of a product-service system that enables inhabitants to improve local liveability....master thesis 2015
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Van der Broek, X.M. (author)Problem Hand luggage has become increasingly popular over checked baggage. As a result, one in five of KLM’s flights has a hand luggage surplus, where the amount of hand luggage that appears at the gate exceeds the limited stowage capacity of the airplane. The only way to deal with a hand luggage surplus is by gate checking: stowing hand luggage...master thesis 2015
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Shahbazi, K. (author)This thesis explores a human-centered approach to innovating towards the circular economy, using the design concept of product-service-economic systems (PSES)master thesis 2015
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Tsay, W.J. (author)This masters’ thesis “Journey Sneak Peek: designing a passenger experience - driven inflight service concept for 2020” demonstrates an innovation process of using user experience insights as the main driving force to support the product-service development of Zodiac Aerospace. There are two main outcomes of this project. The first outcome is an...master thesis 2014
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Van Meeuwen, D.P.D. (author)Companies are reconsidering their innovation processes and learning how to use the experiences of individuals and communities as the new basis of value creation. Although the opportunities are extensive, organizations are struggling to find the right way to adopt more collaborative processes. Also Ahold is exploring the potential of co-creation....master thesis 2014
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Koppenol, T. (author)This Master thesis presents the inquiry of a strategic product designer in the innovation process of a societal oriented company: SodaProducties. Commonly, graduating students from the faculty of Industrial Design Engineering are found in the high-tech industry. In contrast to developing complex technological products, this agency for societal...master thesis 2014
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Burgmans, H.H. (author)This graduation assignment aims to design the framework of the new RTL XL service. Creating a unique video on demand service that answers the changing user needs in a strategically sound way. The new service will help RTL find the right positioning of their VOD propositions. The designed future RTL XL service consist of 7 features. Focussed on...master thesis 2014
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Van Campen, T.M. (author)What makes you happy? This question forms the basis of Make if Happy (MiH), a company that aims to use happiness as a medium to create social change in the world. In two years time, this simple question grew out into a foundation with a large grassroots movement. Now, the organization is ready to take the next step and wants to become more...master thesis 2014
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Van Deventer, R. (author)The Rotterdam Ophthalmic institute is developing a self-triage instrument - named the ISET - for the Rotterdam Eye Hospital (OZR). During development it became clear that the software was functional but the usability of the and the appearance of the device needed more attention This project’s aim was to improve usability for both patients and...master thesis 2014
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Haagen, E.C.A. (author)The project started with the request from Dorel to support them in setting up the repair service. A user-centered approach to design the service was needed and a change in the mindset within the company was needed. The aim of the project was to enable Dorel to transform the UX of the event of a broken Dorel product in a positive one by a service...master thesis 2013
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Voorend, M.J.B. (author)Thales Transportation Systems faces difficulties with communicating their service portfolio of (potential) clients. In relation to this, the goal of this project is to design: A Service Portfolio for TTS, which gives TTS an overview of the services they can over as a company. A service portfolio will help TTS in discussions with (potential)...master thesis 2013
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Fan, Y. (author)In the current situation, although there are advantages of intermodal freight transport, the performance of intermodal freight transport (IFT) is not good. The market share of IFT is low compared with single-mode road transport. It is necessary to analyze the current operation of IFT system and apply the concept of synchromodal transport to...master thesis 2013
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Laban, V.C. (author)Health Innovations, a venture capital firm in healthcare, is currently searching for a growth strategy to realize its corporate objectives. The search for this growth strategy was structured using the three growth directions of Ansoff (1957): product development, market development and diversification. In three steps the best direction was...master thesis 2013
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Gerritsen, J.G. (author)MyWheels, a Dutch non-profit organization, provides a hybrid of traditional business-to-consumer (B2C) and peer-to-peer (P2P) car sharing. In the P2P model, private car owners can share their cars with other drivers in the neighbourhood, it has been part of MyWheels service since late 2011. The focus of this project is to contribute to the...master thesis 2013
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Gokgoz, R.E. (author)This project looks at the services of creative agency The Church of London and proposes service design thinking as a way of addressing the current challenges of their industry. The Church of London publish two consumer magazines. From there, they evolved to provide creative services such as graphic design and illustration to clients. As the...master thesis 2013
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Schrakamp, N.J. (author)This thesis is the result of the challenging assignment: “design a product service system which creates value for the user in the future context of automated driving”. The goal was to find out from the user perspective what would create value for them in 2020. The Service Innovation Team (SIT), part of the Research group of Volkswagen AG,...master thesis 2013
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Van Roest, D.M. (author)This master thesis describes the process of exploring a new service concept for ANWB, the ANWB at Home service. Via analysis of trends and competitors and a consumer survey an advice is given on whether and how to implement this new service.master thesis 2013