Assessment of Issue Handling Efficiency

We mined the issue database of GNOME to assess how issues are handled. How many issues are submitted and resolved? Does the backlog grow or decrease? How fast are issues resolved? Does issue resolution speed increase or decrease over time? In which subproject are issues handled most efficiently? To answer such questions, we apply several...

Faster Defect Resolution with Higher Technical Quality of Software

We performed an empirical study of the relation between technical quality of software products and the defect resolution performance of their maintainers. In particular, we tested the hypothesis that ratings for source code maintainability, as employed by the SIG quality model, are correlated with ratings for defect resolution speed. This study...