ContextBot: Improving Response Consistency in Crowd-Powered Conversational Systems for Affective Support Tasks

Crowd-powered conversational systems (CPCS) solicit the wisdom of crowds to quickly respond to on-demand users' needs. The very factors that make this a viable solution - -such as the availability of diverse crowd workers on-demand - - also lead to great challenges. The ever-changing pool of online workers powering conversations with...

Chatterbox: Conversational Interfaces for Microtask Crowdsourcing

Conversational interfaces can facilitate human-computer interactions. Whether or not conversational interfaces can improve worker experience and work quality in crowdsourcing marketplaces has remained unanswered. We investigate the suitability of text-based conversational interfaces for microtask crowdsourcing. We designed a rigorous...