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Pilshchikova, L. (author), Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author)Non-profit organisations (NPOs) are one type of open data intermediaries connecting different actors in the open data ecosystem. They perform a number of activities, from requesting the government to open up the data to application development. Such activities can have an effect on open data usability barriers that other actors in the open data...conference paper 2022
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Zhang, Ying (author), Janssen, M.F.W.H.A. (author)Government resources used for opening data and citizen engagement with open government data (OGD) are expected to have a mutual influence, but this has not been empirically investigated. Therefore, this paper investigates this mutual relationship by measuring both governmental resources and citizen engagement based on resource-based theory. The...conference paper 2022
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Luthra, Sunil (author), Janssen, M.F.W.H.A. (author), Rana, Nripendra P. (author), Yadav, Gunjan (author), Dwivedi, Yogesh K. (author)Purpose: Blockchain technology (BCT) can be used for a wide variety of applications across domains and can bring many benefits. BCT-based applications can be beneficial for the government as well as businesses. Despite the many promises, BCT implementation lags behind. The purpose of this research is to identify a roadmap of critical...journal article 2022
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Sulastri, R. (author), Janssen, M.F.W.H.A. (author)Peer-to-peer (P2P) lending systems have gained governments' attention to create an inclusive society, but establishing such systems remain challenging. Specifically, the elements making up such a system are not known. This research aims to understand the main elements of P2P lending systems and their interconnections. For this, we conducted a...conference paper 2022
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Lember, Veiko (author), Crompvoets, Joep (author)Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...journal article 2022
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van Engelenburg, S.H. (author), Rukanova, B.D. (author), Ubacht, J. (author), Tan, F.S. (author), Tan, Y. (author), Janssen, M.F.W.H.A. (author)Governmental organisations use a diversity of policy instruments for sustainability goals. In the field of materials, they aim to advance the reuse of materials on the one hand. On the other hand, they also want to control critical raw materials (CRMs) to protect society against scarcity. Information sharing is required to monitor for both...conference paper 2022
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Kaur, M. (author), Parkin, S.E. (author), Janssen, M.F.W.H.A. (author), Fiebig, T. (author)The ongoing global COVID-19 pandemic made working from home – wherever working remotely is possible the norm for what had previously been office-based jobs across the world. This change in how we work created a challenging situation for system administrators (sysadmins), as they are the ones building and maintaining the digital infrastructure...journal article 2022
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Lemke, Florian (author), Janssen, M.F.W.H.A. (author), Draheim, Dirk (author)The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...conference paper 2022
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Nouws, S.J.J. (author), Janssen, M.F.W.H.A. (author), Dobbe, R.I.J. (author)Algorithmic systems used in public administration can create or reinforce digital cages. A digital cage refers to algorithmic systems or information architectures that create their own reality through formalization, frequently resulting in incorrect automated decisions with severe impact on citizens. Although much research has identified how...conference paper 2022
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Mitrou, Lilian (author), Janssen, M.F.W.H.A. (author), Loukis, Euripidis (author)Traditionally public decision-makers have been given discretion in many of the decisions they have to make in how to comply with legislation and policies. In this way, the context and specific circumstances can be taken into account when making decisions. This enables more acceptable solutions, but at the same time, discretion might result in...conference paper 2021
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Bharosa, Nitesh (author), Marangio, Federica (author), Petti, Claudio (author), Janssen, M.F.W.H.A. (author)Public agencies struggle with engaging citizens in digital public service innovation. The notion that citizen engagement in public service innovation can lead to more citizen-friendly digital services is widely accepted. Moreover, citizen engagement has also become an indicator of legitimacy; public service innovation without citizen engagement...conference paper 2021
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van der Voort, H.G. (author), van Bulderen, Sabine (author), Cunningham, Scott (author), Janssen, M.F.W.H.A. (author)The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge...journal article 2021
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Weerakkody, Vishanth (author), Janssen, M.F.W.H.A. (author), El-Haddadeh, Ramzi (author)The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades...journal article 2021
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Zhu, Yonghan (author), Janssen, M.F.W.H.A. (author), Wang, Rui (author), Liu, Yang (author)The global spread of COVID-19 has caused a huge number of confirmed cases and deaths, which in return leads to a plethora of mental disorders across the world. In order to address citizens’ psychological problems, government agencies in many countries have employed AI-based chatbots to provide mental health services. However, there is a...journal article 2021
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Di Staso, D. (author), Kleiman, F. (author), Crompvoets, Joep (author), Janssen, M.F.W.H.A. (author)According to open government principles, public administration should make its data available to the public to create transparency, accountability, and to facilitate participation in public decision-making. Open-Data Policies (ODPs) were developed to encourage the opening of governmental data to the public, but require collaboration and...conference paper 2021
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Kuğuoğlu, B.K. (author), van der Voort, H.G. (author), Janssen, M.F.W.H.A. (author)Despite the promise of AI and IoT, the efforts of many organizations at scaling smart city initiatives fall short. Organizations often start by exploring the potential with a proof-of-concept and a pilot project, with the process later grinding to a halt for various reasons. Pilot purgatory, in which organizations invest in small-scale...journal article 2021
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Mondal, Md Ashifuddin (author), Rehena, Zeenat (author), Janssen, M.F.W.H.A. (author)Smart parking is becoming more and more an integral part of smart city initiatives. Utilizing and managing parking areas is a challenging task as space is often limited, finding empty spaces are hard and citizens want to park their vehicles close to their preferred places. This becomes worse in important/posh areas of major metropolitan cities...journal article 2021
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by...journal article 2021
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Rikken, O.K. (author), Janssen, M.F.W.H.A. (author), Roosenboom-Kwee, Z. (author), Büttgen, Marion (author), Dicenta, Julia (author), Spohrer, Kai (author), Venkatesh, Viswanath (author), Raman, Rajalakshmi (author), Hoehle, Hartmut (author), De Keyser, Arne (author)As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and...journal article 2021
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Gong, Y. (author), van Engelenburg, S.H. (author), Janssen, M.F.W.H.A. (author)Companies increasingly tender knowledge-intensive tasks using crowdsourcing platforms to gain access to scarce knowledge and skills otherwise out of reach, and in this way, gaining competitive advantage. Despite its potential, existing crowdsourcing platforms encounter several challenges, including (1) fragmentation of expertise, as there are...journal article 2021