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- Lamé, Guillaume (author), Tako, Antuela (author), Kleinsmann, M.S. (author) contribution to periodical 2024
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Morales Ornelas, H.C. (author), Kleinsmann, M.S. (author), Kortuem, G.W. (author)Evidence-based practices play an essential role in the development of eHealth systems. Prior research has investigated the challenge of shared understanding between professionals from the fields of health sciences and design and has highlighted the need for effective alignment of development and research practices in eHealth. However, there is a...journal article 2023
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Pannunzio, V. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author), Raijmakers, J.H.M. (author)Digital health technologies, powered by digital data, provide an opportunity to improve the efficacy and efficiency of health systems at large. However, little is known about different approaches to the use of data for digital health design, or about their possible relations to system-level dynamics. In this contribution, we identify four...journal article 2023
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Jung, Jiwon (author), Kim, K. (author), Peters, T. (author), Snelders, H.M.J.J. (author), Kleinsmann, M.S. (author)Designers are increasingly collaborating with data scientists to apply smart data technologies to understand large-scale user behavior during their design research. This is useful in specific impact domains with vulnerable users and unfamiliar contexts, such as healthcare design. Patient journey mapping is the most common design tool for...journal article 2023
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León, Maria Alejandra (author), Pannunzio, V. (author), Kleinsmann, M.S. (author)Background: Remote patient monitoring (RPM) interventions are being increasingly implemented in health care environments, given their benefits for different stakeholders. However, the effects of these interventions on the workflow of clinical staff are not always considered in RPM research and practice. Objective: This review explored how...review 2022
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van Oorschot, R (author), Snelders, H.M.J.J. (author), Kleinsmann, M.S. (author)To unravel the complex challenges addressed by design, oftentimes it can be<br/>necessary for researchers to participate in design processes rather than make<br/>observations from outside. However, ‘participation’ has different meanings in<br/>different kinds of design research, and research outcomes will depend on the<br/>form of participation...journal article 2022
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Jung, Jiwon (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)In this study, we envision engineering design activities for collective computing, an upcoming era of complex systems of massive social interaction through a wide variety of connected computing devices. A literature review reveals how collective computing, compared to the previous eras of personal and ubiquitous computing, may lead to new...journal article 2022
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Bos-de Vos, M. (author), Deken, Fleur (author), Kleinsmann, M.S. (author)This paper unpacks how actors navigate the multiple organizational, interorganizational and industry contexts that are associated with system transformation programs for addressing wicked, societal problems. Because system transformation programs can only succeed when changes are implemented by multiple organizations, an increased...journal article 2022
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Pannunzio, V. (author), Kleinsmann, M.S. (author), Falcão Duarte, C. (author), Snelders, H.M.J.J. (author)This contribution explores the potential of lead user research for early-stage designing for intelligent ecosystems through a literature review and a single case study concerning a lead user research initiative on blood pressure monitoring. The results suggest advantages of executing lead user research in early-stage designing for intelligent...conference paper 2020
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Kleinsmann, M.S. (author), Bhömer, Martijn Ten (author)This paper investigates different roles that prototypes play during the development of digital Product Service Systems (PSSs). A literature review reveals that prototyping supports designers during the design process, as well as during knowledge sharing processes with stakeholders. To create a better understanding of these two co-existing...journal article 2020
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Pannunzio, V. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)The Quadruple Aim is a framework which prioritizes four 'aims', or dimensions of performance, for innovating in the healthcare domain, respectively: 1) enhancing the individual experience of care; 2) improving the work life of health care clinicians and staff; 3) improving the health of populations; and 4) reducing the per capita cost of care....conference paper 2019
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Pannunzio, V. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)This paper proposes a categorization of existing approaches to healthcare-related engineering design based on systems thinking principles. Three existing approaches to healthcare-related engineering design are isolated which contribute differently to health systems fundamental purposes and interconnections. The three approaches are labeled as ...conference paper 2019
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Sturkenboom, N. (author), Baha, S.E. (author), Price, R.A. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to...conference paper 2019
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Kleinsmann, M.S. (author), Sarri, T. (author), Melles, M. (author)Designing for teamwork in healthcare requires a thorough understanding of the working context and routines of the different user groups involved. This paper presents a design project in the context of child oncology in which we demonstrate the use of a newly developed ethnographic method for design research called the learning history method....journal article 2018
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Kleinsmann, M.S. (author), Valkenburg, Rianne (author), Sluijs, Janneke (author)Design thinking has become a popular notion in the field of innovation. What is design thinking really and—even more important—what could be its value in applying it in innovation practices? This paper presents four studies that together capture the value of design thinking in different early-stage innovation practices. Study 1 comprised a...journal article 2017
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Kleinsmann, M.S. (author), Valkenburg, R. (author), Sluijs, J. (author)53 people with various backgrounds in different industries. What they had in common was that they all used a designerly approach during their work. finally could cluster into six images. Describe the areas in which design thinking is used.lecture notes 2012
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De Lille, C.S.H. (author), Roscam Abbing, E. (author), Kleinsmann, M.S. (author)Design is not only just for products, logo’s or websites anymore. More and more companies are embracing design as a way to enable their organization to adapt to changes in society. One of the challenges many organizations face at the moment is how to create value for their customers by delivering experiences. One of the ways to do this is to...conference paper 2012
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Schifferstein, H.N.J. (author), Kleinsmann, M.S. (author), Jepma, E.J. (author)Companies that aim to evoke specific experiences among their customers, should not only modify their design process, but also need to reorganize their innovation processes. Experience-driven innovation has implications on at least three levels in the organization: company, brand, and product/service level. The creative process at each level can...conference paper 2012
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Deken, F. (author), Kleinsmann, M.S. (author), Aurisicchio, M. (author), Lauche, K. (author), Bracewell, R. (author)Designing is a knowledge-intensive activity. For novice design engineers, an important means of acquiring knowledge is to consult experienced colleagues. We observed novice–expert consultations as part of three engineering projects in a large aerospace company. Seven meetings were analysed in detail regarding the design activity, the content,...journal article 2011
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Kleinsmann, M.S. (author)Fast product follow-ups and increasing customer demands have changed product design from a rather unstructured process, into a systematic activity. Nowadays, both companies and researchers have developed the organizational aspects of integrated product design. However, attention to the collaborative aspects lags behind the structural and...doctoral thesis 2006