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Wang, T. (author), Giunti, Guido (author), Goossens, R.H.M. (author), Melles, M. (author)BACKGROUND: The increasing prevalence of DH applications has outpaced research and practice in digital health (DH) evaluations. Patient experience (PEx) was reported as one of the challenges facing the health system by the World Health Organization. To generate evidence on DH and promote the appropriate integration and use of technologies, a...review 2024
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Wang, T. (author), Qian, S. (author), Zhu, Haiou (author), Goossens, R.H.M. (author), Giunti, Guido (author), Melles, M. (author)Design is expanding its influence on shaping future healthcare. Ideally, designers apply human-centered design and human factors that introduce theory, principles, and methods to design to optimize people’s healthcare experiences in both digital and non-digital environments. To discuss and implement experience design in healthcare, consensus...book chapter 2024
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Wang, T. (author), Giunti, Guido (author), Melles, M. (author), Goossens, R.H.M. (author)Background: The adoption and use of technology have significantly changed health care delivery. Patient experience has become a significant factor in the entire spectrum of patient-centered health care delivery. Digital health facilitates further improvement and empowerment of patient experiences. Therefore, the design of digital health is...review 2022
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Wang, T. (author), Giunti, Guido (author), Melles, M. (author), Goossens, R.H.M. (author)Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and...conference paper 2022