Del descubrimiento a la aplicación: qué cabe esperar al diseñar con dilemas

Personal dilemmas are inspiring phenomena, which can stimulate design creativity and reflection on users’ goals and values. This paper aims to provide an overview of the main challenges involved in Dilemma-Driven Design (DDD). We first introduce three main activities performed when designing with dilemmas: Identifying dilemmas (discovery),...

From teatime cookies to rain-pants: Resolving dilemmas through design using concerns at three abstraction levels

Users often have conflicting concerns (i.e., dilemmas), such as ‘embracing change vs. following tradition.’ Design can resolve these dilemmas through simultaneously fulfilling conflicting user concerns. This paper proposes three abstraction levels for framing user concerns when formulating dilemmas. In a large-scale industry project, we...

Me against myself: Addressing personal dilemmas through design

You have bought a bag of candy to keep yourself entertained while watching movies in the comfort of your home. Your intention is to keep the candy bag in your cabinet for several weeks, and to only treat yourself with some candy when watching movies. However, you somehow find the bag emptied while watching your first movie. And although eating...

Long-Term Goals or Immediate Desires?: Introducing a Toolset for Designing with Self-Control Dilemmas

This paper suggests that designers can frame user behaviour in terms of the conflicts between long-term goals and immediate desires (i.e. self-control dilemmas), and address these conflicts by facilitating the pursuit of long-term goals. A phenomenological study provided an understanding of self-control dilemmas and the strategies people use to...

Provocative design for unprovocative designers: Strategies for triggering personal dilemmas

Traditional design approaches stimulate the creation of products that make daily interactions more efficient, comfortable, and pleasant. In contrast, provocative design approaches, such as critical design, have a different focus: they aim to challenge the status quo through products that expose assumptions and stimulate discussion. In this paper...

Capturing conflict experiences: Five methods for identifying intra-personal concern conflicts

This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the user’s general context of life. First, three main ingredients of concern conflict...

Language of conflicts: An introduction to using concern conflicts as a design opportunity

This workshop is based on the proposition that concern conflicts can be powerful starting points for user-centered design processes. Concern conflicts arise when the user wants to simultaneously fulfill two concerns that require mutually exclusive choice alternatives. Imagine your alarm clock ringing in the morning. You need to attend an early...

Proud to be in control: Understanding concern conflicts and initial principles for conflict-inspired design approaches

The purpose of this paper is to increase our understanding of how insights in conflicting concerns can be used as an approach to design for subjective well-being. This is done through examining qualities of a conflict experience across three life domains: food, procrastination, and safe sex. Ten participants from various age groups and...

I knew I shouldn’t, yet I did it again! Emotion-driven design as a means to motivate subjective well-being

The purpose of this paper is to introduce the concept of conflicting concerns to emotion-driven design and to demonstrate their translation into emotionally appealing design concepts. People have an endless number of concerns associated with everyday activities, which are challenging, if not impossible, to satisfy simultaneously. Therefore,...

Food for thought: Designing emotional goal engagement using paradoxical concerns

The project consisted of recurrent research and design cycles during which a tool has been developed to communicate the inspiring nature of conflicting emotional concerns and suggest ways on how to adopt them in specific design projects. Within this process, a design assignment given by Studio Katja Gruijters has been used as a case study to...