How strategic design abilities address unmet value in service engagement strategies

Purpose – Engaging with customers and addressing unmet value have become increasingly challenging within multi-stakeholder environments of service innovation. Therefore, this paper aims to address this challenge by studying how strategic design abilities address unmet value in service engagement strategies. Design/methodology/approach – The...

Designing foresights by communities: a new groundbreaker role for strategic design

In order to humanize forecasting, communities have been proposed to activate and enlarge a collective ability of foresight. To better understand how communities relate to collective foresight abilities, this article untangles its critical modes, roles and social media involved. Based on a fine-grained analysis of 10 community practices, we...

Designing and Implementing Overarching Servitization Strategies in B2B Manufacturing Industry

Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...

Social foresights on Covid-19 futures: developing a NLP tool for Strategic Design Research

Future sense-making is the social activity by which people give meaning to their collective experiences in crisis situations such as the outbreak of Covid-19. Enacted in conversations and narratives, sense-making is a largely cognitive activity of framing experienced situations as meaningful. It is a collaborative process of creating shared...

A patient journey map to improve the home isolation experience of persons with mild COVID-19: Design research for service touchpoints of artificial intelligence in eHealth

Background: In the context of the COVID-19 outbreak, 80% of the persons who are infected have mild symptoms and are required to self-recover at home. They have a strong demand for remote health care that, despite the great potential of artificial intelligence (AI), is not met by the current services of eHealth. Understanding the real needs of...

Overarching Servitization Processes in Industrial Manufacturing: A Scoping Review

This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry. <br/>We identified five main...

Exploring Overarching PSS Design in B2B Industrial Manufacturing

Purpose: The objective of this study is to explore PSS design approaches for product-service innovation in the B2B manufacturing industry. This paper builds on current research within the Delft University of Technology, researching the role of design as a driver for change and servitization.<br/>Design/Methods/Approach: We studied 13 product...

Design of a Care Pathway for Preventive Blood Pressure Monitoring: Qualitative Study

Background: Electronic health (eHealth) services could provide a solution for monitoring the blood pressure of at-risk patients while also decreasing expensive doctor visits. However, a major barrier to their implementation is the lack of integration into organizations.<br/><br/>Objective: Our aim was to design a Care Pathway for monitoring the...

Patient journey method for integrated service design

In this article, we focus on the design method of mapping the patient journey in order to support the inclusion of the patient perspective into care service innovations. Increasingly, designers in health use the patient journey approach, however, its method is relatively poorly documented. To ground the activities of the patient journey method,...

Information and communication technology enabling partnership in person-centred diabetes management: Building a theoretical framework from an inductive case study in the Netherlands

Objectives The aim of this paper is to construct a theoretical framework for information and communication technology (ICT)-enabled partnership towards diabetes management. Design We conducted an inductive case study and held interviews on the development and use of an artificial pancreas (AP) system for diabetes management. Setting The study...

Visual methods in mapping innovation journeys to the unexpected:: Building a typology for future foresight

Complexity inherent to future environments challenges organizations to respond with clear future visions for directing the complexity arrangement of innovation journeys, with its ongoing interactions among actors, artefacts and organizational guidelines. The use of multimodal methods might enable designers and researchers to match this...

Care model design for E-health: Integration of point-of-care testing at Dutch general practices

Point-of-care testing (POCT)—laboratory tests performed with new mobile devices and online technologies outside of the central laboratory—is rapidly outpacing the traditional laboratory test market, growing at a rate of 12 to 15% each year. POCT impacts the diagnostic process of care providers by yielding high efficiency benefits in terms of...

Designing a care pathway model: A case study of the outpatient total hip arthroplasty care pathway

Introduction: Although the clinical attributes of total hip arthroplasty (THA) care pathways have been thoroughly researched, a detailed understanding of the equally important organisational attributes is still lacking. The aim of this article is to contribute with a model of the outpatient THA care pathway that depicts how the care team...

Design research on business models in home healthcare

In Home Healthcare, a huge number of telemonitoring pilots have been executed. Positive indications suggest reduction of health problems and support in helping patients to gain control. For healthcare providers, significantreductions in healthcare costs have been estimated. However,” despite this large amount of pilot studies and the positive...