A systems design approach to sustainable development: Embracing the Complexity of Energy Challenges in Low-income Markets

Design strategies for human relations in services

This paper investigates the degree of control that designers might have over human relations in services. For this purpose, a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs, where design interventions have made changes to the material circumstance in which contacts...

Interface design in services: A postphenomenological approach