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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)
Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...
journal article 2021
document
Wang, Changlin (author), Teo, Thompson S.H. (author), Janssen, M.F.W.H.A. (author)
Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value...
journal article 2021