Redesigning KLM's Service Regarding Unaccompanied Minors

Unaccompanied Minors Service (UMS) is one of the products offered by the airline Koninklijke Luchtvaart Maatschappij N.V., better known as KLM. This pre-requested service offers an escort to children between the ages of five to fourteen, who travel alone. Children who recieve this service are called Unaccompanied Minors (UM). The current UMS is...