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Desmet, P.M.A. (author), Guiza Caicedo, D. (author), Van Hout, M. (author)
Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often...
conference paper 2009