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Van der Lugt, R. (author), Postma, C.E. (author), Stappers, P.J. (author)In conceptualising services, the design team has to consider a complex set of related factors, including user experience, situation, infrastructure and person-to-person interactions. For this they need a shared language that crosses disciplinary boundaries and and avoids jargon. In the film industry, storyboards have performed this function of...journal article 2012
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