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de Goede, J.A.C. (author), Enserink, B. (author), Worm, G.I.M. (author), van der Hoek, J.P. (author)
Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?
journal article 2016
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de Goede, J.A.C. (author), Enserink, B. (author), Worm, G.I.M. (author), van der Hoek, J.P. (author)
The Dutch drinking water sector has been benchmarked every 3 years since 1997, and the sector has significantly improved performance since then.Based on interviews withCEOs and financial managers of drinkingwater companies<br/>five drivers for improvement as a result of this benchmark are identified: ‘learning effect’, ‘enhanced transparency’, ...
journal article 2016