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Drenthen, J. (author)Alcatel-Lucent Switzerland (ALU) manages the networks of major telecommunication service providers. The extent of these insourced telecom services is described in a Service Level Agreement. It it essential for ALU to comply with the agreed service level, since violation will result in severe penalties. As of this moment, ALU's service desk...master thesis 2010
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Setiawati, A.L. (author)Effective communication is required for a successful service execution. It can be achieved when both the service consumer and service provider understand the exchanged data message in the same way. Therefore, the specification of the semantics of data message needs to be explicitly defined in the service specification. Six requirements for...master thesis 2010
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Den Haan, J. (author)Because of the lack of a significant increase of productivity in the last 20 years we are still in a huge need for increasing the return a company derives from its software development effort. Model-Driven Engineering (MDE) aims to raise the level of abstraction in application modeling and increase automation in application development, thereby...master thesis 2009
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Wang, Y. (author)Globalized business development requires enterprises to have more flexible and interoperable information systems. The use of reusable and marketable business components has proved valuable for the development of a high-level information system. Business Component Identification (BCI) is the first step and a crucial one in the development of an...master thesis 2009
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Hardjosumarto, G.C. (author)Businesses operate in ever-changing business environments. Information and Communication Technology (ICT) systems must constantly adapt in order to meet changing business requirements. Yet, adaptation of ICT systems in order to cope with these changes is difficult, because ICT systems in an organization strongly cohere. Service-oriented...master thesis 2008