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Hao, C. (author), van Boeijen, A.G.C. (author), Stappers, P.J. (author)
Designing successful products and services that people like, requires an understanding of the context and the aspirations of those people. Over the past decade, a range of methods has been developed to help designers gain such empathy. These have worked well when designer and target user share a cultural context. However, designers often find it...
conference paper 2017