Cognition Enhanced Business Processes: Designing a Conceptual Design Process for the Enhancement of Business Processes Leveraging Artificial Intelligence Technologies

Research through Design entails the generation of research insights by performing a design exercise. In literature, Research through Design has not quite taken shape as a methodology that supports its practical use. Therefore, literature provides little practical guidance to conduct a research led by this approach. To ll this knowledge gap, this...

ICT as enabler or inhibitor of Lean Six Sigma Process Improvement

Improving Knowledge Management by means of Lean Thinking: A case study of project Lessons Learned exchange at the Engineering department of Janssen Biologics

Many of the activities carried out by organizations are performed by project teams. Product launches, new systems and processes, as well as their maintenance, are often implemented through project-based activities. Making these activities successful requires a long list of criteria, which heavily depend on effective use of a company's knowledge...

Operational Scheduling in a Multi-Actor Environment using Multiagent Systems

Liquid bulk is one of the largest industries of the modern world, and efficient scheduling is needed for liquid bulk terminals to remain competitive. A common solution for the planning efficiency problem is to apply planning algorithms, rather than human planners for creating schedules. However, replacing human planners by algorithms is often a...

Abstract Organizational Values in IT Requirements

Background This research paper is concerned with providing the reader with a framework to facilitate the transformation of norms and values of an enterprise into IT requirements necessary for the construction of an IT project. Within the literature there are many studies whose purpose is to appropriate the reader with an understanding of how to...

OWL Formal Ontology for the Social Structure in the OperA Meta-model

In this thesis, we present the OWL OperA meta-model, which is redelivered from the OperA approach description into OWL2, and OWLperettA as a plug-in for OperettA to export the Social structure (SS) of an Organizational Model designed by OperettA into OWL2 format. The OWL OperA meta-model provides a more expressive way of defining or specifying...

Expertise Identification in Enterprise Social Media

The increasing adoption of Enterprise Social Media (ESM) systems within enterprises is driven by the need for the explicit facilitation of sharing expertise. Expertise Identification (EI) functionality can satisfy this need. The social-media-like content and Collaborative Filtering (CF) annotation data available in ESM, however, pose unique...

Information Sharing in Global Containerised Trade: From Abstract Organizational Values to Concrete Systems

During the design of a new technology many design choices need to be made at a high level of detail. These detailed design decisions shape the nature of the resulting technology. The reasoning underlying each decision is ultimately based on abstract organizational values such as integrity, trust, security, or fairness. These values are, however,...