Searched for: contributor%3A%22Bergema%2C+C.P.A.M.+%28mentor%29%22
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Ham, M.J. (author)
The aim of this project, a cooperation between TU Delft and Transavia, was to find short-term solutions for the hand luggage problem. A hand luggage problem occurs when the amount of hand luggage brought to the gate exceeds the available space in the cabin. First an overview was created of all insights to indicate the deeper reasoning why hand...
master thesis 2017
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Glastra-van Loon, P. (author)
A new pier and terminal at Amsterdam Schiphol Airport provides the opportunity for Schiphol Group to review aspects of design at the current terminal and innovate. One of these aspects is information & wayfinding (I&W). Wayfinding is closely related to the overall satisfaction of passengers at the airport, and therefore an essential part of...
master thesis 2017
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Gardien, K.E. (author)
This graduation project is a cooparation between TU Delft and Transavia, focusing on the topic of hand luggage. The project started with an initial design challenge: “How can the increasingly unsustainable hand luggage practices be met on the long term, with understanding of the perspective of the Transavia employees, the airport handling, and...
master thesis 2017
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Baas, V.J.N. (author)
Assignment - This report describes the design of solutions that enable KLM Cargo to add more value for its employees and customers using data generated by new technological opportunities. The scope for this report is on pharmaceutical shipments passing through KLM Cargo’s Schiphol hub, from acceptance to delivery, and focuses on addressing the...
master thesis 2016
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Bijker, J.E. (author)
Passengers that bring too much and too large pieces of hand baggage cause costly delays, internal friction and, above all, a negative passenger experience. After internal and external research, the problem was deemed to be too complex to be solved without compromising KLM’s core value of customer intimacy. Gathering relevant factors on the...
master thesis 2016
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Hofstra, E.H. (author)
The showers are one of the facilities offered by KLM in their Crown Lounge at Schiphol Airport. This service is offered to KLM and its partners’ most loyal customers, passengers that departure from or transfer at Schiphol Airport and are a KLM or SkyTeam Business Class passenger, Flying Blue Platinum or Gold member or SkyTeam Elite Plus-member....
master thesis 2016
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Rakhshandehroo, S. (author)
PASSME is a project funded by the European Union’s 2020 Horizon research and innovation program and it aims for fast airports and stress-free passenger journey. In order to achieve these goals, it has established ten work packages, each focusing on an element of the whole system. Work package 3 is concerning hand luggage and is managed by KLM...
master thesis 2016
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Marie, A.H.L. (author)
Royal Dutch Airlines (KLM) and the Technical University Delft, faculty Industrial Design Engineering (IDE) are working together on the Personalised Airport System for Seamless Mobility and Experience (PASSME) project.. There are two problems derived from the PASSME project. First, airport processes are not seamless, because passengers spend...
master thesis 2016
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Van der Kooij, L.A.L. (author)
The mission statement of KLM claims it wants to become the most ‘customer-centric, innovative and efficient European network carrier’, emphasizing the importance of innovation in the corporates’ long-term strategy. Becoming truly innovative requires KLM to unlock all its innovation potential of their employees to secure that all internal...
master thesis 2016
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Loeve, J.F. (author)
Stakeholder analyses are executed in multiple fields. Two of those fields are Industrial Design Engineering and construction. Both fields and literature are studied. Based on the strenghts of each of these three sources a five-step methodolgy for the execution of a stakeholder analysis is developed. To make the five-step methodology actionable...
master thesis 2014
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Willems, B.D. (author)
This report is commissioned to examine what happens during a class dedicated to the project Designed by Kids (DBK) and to create a design solution that improves these classes. In the project DBK groups from primary school join in a design competition, guided by their teacher. During multiple classes they go through the following steps of the...
master thesis 2013
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Jetten, G.R. (author)
The humanitarian aid transition between short-­term relief and long-term development is often poorly managed, since Non-­Governmental Organizations (NGOs) do not understand the nature of challenges that occur within this transitional period. Rethink Relief, an initiative of scholars at both Delft University of Technology and Massachusetts...
master thesis 2013
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Meekes, M.R. (author)
Participation of customers in innovation supports the creation of business value. Especially if the customers and other stakeholder take part in the fuzzy front end of innovation. But how can a set-up of the project, the project scenario, best support the interaction. The result of this graduation project is the project approach for the...
master thesis 2013
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Khanna, S. (author)
To begin with, I would like to ask you a question; do the following statements ring a bell? “Changing technology”, “evolution of the market”? I assume your answer is yes. If not, in any case I would like to share my experience with you, also something you could try. Type “changing technology evolution of markets”, these exact words, in a search...
master thesis 2012
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Van Gameren, B.B. (author)
This research project is about how and what the product design approach of Industrial Design Engineering can contribute to that of another area and in particular to software design. The company who gave the brief is Exact Software in Delft. The purpose of this project is to understand the value of the ‘design approach’ that is taught in the...
master thesis 2011
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Louwman, J.M.E. (author)
Obesity, overweight, diabetes, and unhealthy eating habits among children cause global health concerns. It needs a solution at young age to prevent these problems. The current eating behaviour of families has to be changed, since this is one of the main causes of these problems. From birth, taste have to be developed by experience; therefore,...
master thesis 2011
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Kooiman, M.L. (author)
This master thesis shows the development of a New Food Product Development process for an industrial bakery 'The Fruitbakers' in the Netherlands. The Fruitbread Innovation Process is described, including the involvement of interpreters in the development of product concept, and custom-making these concepts together with retailers in a 'redesign...
master thesis 2010
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