Out of the box: Facilitating the reuse of packing material to ensure a reliable parcel delivery in the consumer-to-consumer market

The growth of competitors in the consumer-to-consumer market pressures PostNL - a Dutch mail, parcel and e-commerce corporation – to develop new ways to ensure their market share. Nowadays, PostNL is responsible for the delivery of almost 156 million parcels per year. The consumer-to-consumer (C2C) market consists of almost 5 million consumers...