Designing the used: Enhancing the consumer acceptance of refurbished luxury personal care products; a Philips Lumea Prestige case study

Refurbishment is a critical strategy in the circular economy (Bocken et al., 2016). Despite the environmental and financial benefits, refurbished products are not a popular consumer choice (Mugge et al., 2017). Refurbished products are seen as old, used and of low quality, and consumers worry that products are contaminated with traces of a prior...