Designing a structured reflection process for a Visual Thinking business

This thesis is the result of a graduation project that researched the field of Visual Thinking and facilitation in collaboration with Flatland Agency. Flatland is a design consultancy that facilitates co-creation sessions to overcome complexity in groups. Flatland has existed for 9 years and their service has moved from graphic recording to...

Participation for a people–centered Delft: Enabling the municipality of Delft to design people–centered cities with the local communities using participatory approaches

This graduation project is a collaboration between the Inclusive City Hub (part of Delft Design Labs) and the Gemeente Delft. This project focuses on the topic of participation for creating people–centered cities. The initial problem definition of the project was to understand how the municipality of Delft can design with the people of the city...

Redesigning Routines: A visual thinking service for Ink Strategy to activate organisational change

Organisations need to go through continuous change in order to maintain a sustainable competitive advantage. This change is often expressed in a vision which should engage and involve all stakeholders. However, implementing change successfully turns out to be a challenge since two in three change processes stall. Ink Strategy is a visual...

A new proposition for SkyPriority customers of SkyTeam Airline Alliance

More and more people are flying. The industry increases at a rate of 5% per year and is predicted to keep on doing so for the next 10 years (Massachusetts Institute of Technology, n.d.). In order to offer their customers more destinations to travel to, an increasing number of airlines are cooperating with each other within alliances. SkyTeam,...