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Sturkenboom, N. (author), Baha, S.E. (author), Price, R.A. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to...conference paper 2019