Overcoming the Valley of Death in a Service Organisation: Designing Innovation Implementation

Large and mature organisations, with their access to knowledge, capital and customers, are perfectly positioned to walk the road from invention to innovation; to turn promising breakthrough technologies and creative concepts into profitable and scalable business opportunities. However, these organisations rarely generate winds of creative...

Development of A Composite Indicator for Measuring Company Performance from Economic and Environmental Perspectives: A Study on Motor Vehicle Manufacturers

Company performance measurement is fundamental for decision-makers to monitor a company's performance and to solve management problems. The evolution of company performance measurement tools started from a pure financial-biased framework. The first generation of company performance measurement tools was achieved through supplementing the...

Complexity is in the Eye of the Beholder

The Information Communications Technology (ICT) industry has been identified to have poor project outcomes (NATO Science Committee, 1969; Standish, 2016). ICT Project complexity has been reported by suppliers and clients as a cause of the poor project outcomes (Sauer & Cuthbertson, 2003; Whittaker, 1999). As the ICT industry becomes more...

Rules or Rapport?: On the governance of supplier-customer relationships with initial asymmetry

An Action Repertoire for the Collaboration in Innovation Networks

To develop today’s complex products, people from different organisations collaborate in innovation projects. The collaboration, though, is challenged by their different professional and organisational backgrounds, which determine their goals, their roles and responsibilities, and their expectations. People often struggle to deal with the...

How to achieve aircraft availability in the MRO&U triad

The financial crisis and the introduction of low-budget companies have brought major changes to the air freight community. Competition became stronger and cost control became more important. This led to new ways of organizing aircraft Maintenance, Repair, Overhauls and Upgrades (MRO&U), which became performance oriented. For the triad of...

Why Didn't They Ask the Supplier? The Utilization of Supplier Information and Knowledge in the Fuzzy Front End of New Product Development

In today’s world of multi-component and multi-technology products, firms are obliged to seek knowledge for new product development (NPD) from external sources. Supplier firms are one such external source. The thesis aims to contribute to the development of a theory on supplier involvement in new product development (NPD) by advancing...

Factors of Success in Performance Information Procurement System / Performance Information Risk Management System

The current economy has placed pressure on private and public organizations to become more efficient. Increasing requirements and expectations and decreasing resources are making it difficult for organizations to deliver their services on-time, on-budget, with high customer satisfaction. This has caused both professionals and academics to search...

Seneca’s Error: An Affective Model of Cognitive Resistance

The aim of this research is to contribute to the body of knowledge on mental models in the fields of design methodology, engineering psychology and human factors by studying the resistance of mental models to change. In this work the term cognitive resistance is introduced as the capacity to endure stimuli from the environment that contradict...

Value-leverage by Aerospace Original Equipment Manufacturers

With the creation of new aircraft products; Embraer E-170/190, Dassault 7X, Airbus A380 and Boeing B787, aerospace original equipment manufacturers (OEMs) involve suppliers not only with the co-production of aircraft sub systems, but also with the entire development of sub systems, like fuselage and wings. Hence, the value to create and produce...

Hoe kies jij je minor? Een onderzoek naar beïnvloedingsfactoren van minorkeuzes door voltijd HBO-bachelorstudenten van Fontys Hogescholen

Since 2002 Dutch higher education has adopted the Bachelor/Master degree structure. Many universities of applied sciences have since then designed their undergraduate professional bachelor programmes education in terms of majors and minors. Minors offer students the possibility to differentiate their education in such a way that it reflects...

All for one: Factors for alignment of inter-dependent business processes at KLM and Schiphol

As airline and hub competition becomes fiercer, airline-airport co-operation becomes a necessary option for both main carrier airlines and hub airports to face this competition together. The inter-dependency between airlines and airports in producing air-transport services is tight, i.e. their destinies are inter-twined. Their existence as...

The effect of influence tactics on e-procurement adoption cognitions

This dissertation deals with the effect of influence tactics on Electronic Procurement (EP) adoption cognitions. When an EP system is introduced in an organization, adoption of that system by its intended users is not self-evident. The study identifies factors from literature that have an effect on EP adoption cognitions. Subsequently, the study...

Waste and innovation. How waste companies and government can interact to stimulate innovation in the Dutch waste industry

This thesis answers the question how government and Dutch waste companies can interact in such a way that innovation is stimulated. The author has developed a method to determine the potential for self-regulation and self-control of a company or an industry. This method is based upon the measurement of degree to which the company has assured...