Searched for: contributor:"Snelders, H.M.J.J. (promotor)"
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Secomandi, F. (author)
One of the fundamental questions facing the emerging discipline of service design concerns the definition of its object. In this thesis, I posit that the practice of service design, as a recent development within the tradition of industrial design, may be approached primarily as the design of interfaces between service providers and clients. In...
doctoral thesis 2012