Serving the Poor: Designing a Mobile Service Platform for Smallholder Farmer Inclusion in Global Value Chains

The starting point for this research was the rapid proliferation of mobile devices, which had covered 95% of the world’s population by 2014. This research addresses the role of multi-sided mobile service platforms in improving the lives of smallholder farmers, who make up a large proportion of the world’s poor. The mobile phone has the potential...

Organizational Compliance: An agent-based model for designing and evaluating organizational interactions

The motivation of this research comes from the need of devising and evaluating solutions to achieving organizational compliance, which is an important factor in ensuring the success of business operations and the safety of business environments. Using normative multi-agent systems as the basis of conceptual design, the OperA+ framework presented...

Common Platform Dilemmas: Collective Action and the Internet of Things

The Alignment of Business Model and Business Operations within Networked-­Enterprise Environments

For a long time, technology has served as a silver bullet to gain a sustainable competitive advantage and to outperform the competitors. However, access to and exploitation of technologies gradually becomes a commodity, hence a less powerful resource to be leveraged to a competitive edge. Instead, companies increasingly are captivated by the...

The impact of the policy mix on service innovation: The formative and growth phases of the sectoral innovation system for internet video services in the Netherlands

Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research presented in this dissertation provides a reference...

IT-induced public sector transformation

IT-induced public sector transformation investigates the organizational changes that are undertaken to transform public administrations using information technology (IT). While IT made governments more efficient, it is unclear whether it will also make them more effective in creating public value for citizens and businesses. This study...

Unravelling Interdependence: Coordinating Public-Private Service Networks

Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service offerings are often just a part of a bigger...

Service Composition: A Method for Developing Compositions in a Multi-actor Context

Netcentric Information Orchestration: Assuring Information and System Quality in Public Safety Networks

During daily operations, relief agencies such as police, fire brigade and medical services manage information in accordance with their respective processes and organization structure. When disaster strikes, the ad-hoc combinations of such hierarchy based information systems fail to assure high information quality (IQ) and system quality (SQ) for...

Designing for Moral Identity in Information Technology