Automating the Insurance Sector - Assessing Technology Acceptance of Emerging Technology

Emerging technologies like artificial intelligence, big data analytics, blockchain, and the internet of things offer interesting opportunities to automate business processes. With the potential to streamline operations like claims management, underwriting, and customer service, these advancements appear to be especially promising for insurance...

Survey and Interview Methods to Measure Victimization in Theft for the Dutch National Police

Currently, the Dutch National Police are looking to optimize resource allocation and decision-making through the measurement of the concept: “safety.” However, the measurement of safety does not have a universally defined method in the branch of policing and security. Qualitative data collection methods are being increasingly implemented in...

Finding values in green hydrogen using topic modelling: Building a framework for explorative modelling

Increased pace of developments strain the ability of policy makers to be timely and sufficiently informed. While there are already sufficient methods available for gauging what plays a role, topic modelling is a novel method that has the potential to be deployed at high speed with low effort. Values play an important role as it shapes policy...

Affecting over-engineering with elements and factors of frugal innovations: The cases of the mobile phone industry and medical industry for the Bottom of the Pyramid

This thesis focuses on frugal innovations and over-engineering in the mobile phone industry and medical industry. These industries often over-engineer their products and services. For the mobile phone industry, businesses strive to give ever-improving products and services to their most profitable and demanding customers while paying less...

Store Your Power: Exploring various neighborhood batteries and the influence of values on technology support

As our electricity system becomes more complex, decentralized, and unstable, research on solutions to relieve the grid are needed. Local energy storage could contribute significantly to the solution. This study focused on one solution in particular: the neighborhood battery. Neighborhood batteries are emerging as a technical and social...

The Impact of Diversity on Organizational Ambidexterity

The management of Small & Medium Enterprises (SMEs) might represent a challenge. There are several concepts that affect the performance of SMEs. One is ambidexterity, which refers to the balance of activities for explorative and exploitative innovation. Another concept is diversity which encompasses differences in gender, age, cultural and...

R&D productivity and disruptive innovation: An empirical analysis of the emerging biotechnology sector

The R&D productivity crisis is among the most pressing issues in the drug industry. The increasing costs and stable R&D outputs jeopardise the industry’s economic health, drug innovation, and the accessibility and affordability of medicines. The pharmaceutical R&D productivity problem is expected to be diminished due to...

The role of value change in the emergence of Local Renewable Energy Communities: An Agent Based Modelling approach to illustrate the decision-making behavior of citizens regarding their electricity supply

The accessibility and affordability of small scale renewable energy sources cause a shift towards an decentralized energy system with distributed electricity generation. Together with the increased attention to responsible innovation, the polycentric development of multiple governing authorities gives room for social innovation. This empowers...

An exploratory study examining the role of personality traits on individual ambidexterity

The study aims to add to the existing knowledge base on individual ambidexterity by adopting a trait-based approach. As this area of individual ambidexterity is still comparatively new, limited study has been undertaken on the internal factors that determine individual ambidexterity. Further the study addresses the degree to which personality...

The role of cybersecurity in hospital procurement processes

Cybersecurity is important to hospitals and patients alike and is becoming more important as healthcare is experiencing more cybercrime over time. It is the result of complex interactions between actors and their environment during procurement, but research has not yet studied the combination of cybersecurity, healthcare and procurement together...

Overcoming the ethical challenges of cause marketing:: A qualitative exploration in the Dutch services sector

Nowadays, it is not enough for companies to only focus on their business operations and financial performance. ‘Doing good’ needs to be part of the business strategy as they must do their part in addressing the grand societal challenges. Cause related marketing (CRM) is one such strategy set to address this. CRM is a powerful tool used to...

Developing a firm's external corporate venturing capability through strategic CSR

Established firms need to go beyond their core business in order to survive rapid technological and market changes, which can be achieved through external corporate venturing (ECV) or the creation of new business external to the firm. This approach requires a firm to develop relevant capabilities. Existing research on capability development...

The interplay of risks on digital platform openness – a case study

A platform needs to have sufficient market potential, represented by the number of users who can join a platform. Platform openness affects the ease of actors joining the platform. Hence, in order to increase the chances of platform success, platforms want to maximize market potential and consequently also platform openness. This is problematic...

Governance and Experimentation: a study on key mechanisms to facilitate learning processes in mobility transition experiments

Pilots, or transition experiments, are widely regarded as a means to learn more about how to tackle societal challenges. This leads to a crucial role for double-loop learning, which involves modifying the existing norms, policies and objectives. Without double-loop learning, the transition experiments will be constrained in their influence....

The Acceptability of Decentralized Energy Systems: Identifying Value Conflicts Through Simulations Of Decentralized Energy Systems For City Districts

This research has been performed to help the Dutch government with the decisions and choices it has to make in order to meet the requirements of the Paris Agreement and the Climate Agreement. Decentralized energy systems can be a solution for meeting these requirements, however trade-offs have to be made between different system criteria, which...

Developing Responsible Commercial Drone Technology: Balancing the Regulation and Innovation: A case study of commercial drone manufacturers in the Netherlands

The rapid growth of commercial drone raises concern regarding its close operation to the public. This research aims to support the development of commercial drone that also align with the concept of responsible research and innovation. To achieve this aim, first, the development of drone technology will be analyzed by identifying the influence...

Design directions for reducing the peak load on the residential grid using electric vehicles: Simulating the behaviour of electric vehicle owners using the concepts of Social Acceptance and Moral Acceptability in an Agent-Based model

Due to the transition to sustainable transport, an increase of the share of electric vehicles is expected. The electric vehicles will increase the peak demand on the electricity grid. It is possible to shift the demand of the electric vehicles using smart grid technology. The electric vehicle owners have the option to use this smart electric...

Service robotics in hospitality: developing business model guidelines for a service robotics startup by understanding what is driving and influencing adoption of robots in hotels

<br/>Many market research agencies and consulting firms claim the robotics service and consumer market is about to boom. Market reports show there’s a massive, untapped market for robots to be used in commercial spaces such as hotels, restaurants, fast-foods and cruise ships. These spaces could serve as a great stepping stone on the path toward...