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Kong, I. (author), Janssen, M.F.W.H.A. (author), Bharosa, Nitesh (author)
By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptographic algorithms can soon become unsafe and need to be modified...
journal article 2024
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Sarraf, Shagun (author), Kar, Arpan Kumar (author), Janssen, M.F.W.H.A. (author)
Chatbots are radically redefining the customer service landscape. With the advent of AI-enabled chatbots, like ChatGPT, organizations are adopting chatbots to provide better customer services; however, the user experience has been given less attention. Building on IS success model and cognitive absorption theory, we posit that system and user...
journal article 2024
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Lnenicka, Martin (author), Nikiforova, Anastasija (author), Luterek, Mariusz (author), Milic, Petar (author), Rudmark, Daniel (author), Neumaier, Sebastian (author), Santoro, C. (author), Casiano Flores, Cesar (author), Janssen, M.F.W.H.A. (author), Rodríguez Bolívar, Manuel Pedro (author)
Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of...
journal article 2024
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Shaharudin, Ashraf (author), van Loenen, B. (author), Janssen, M.F.W.H.A. (author)
Open data has many potential benefits including stimulating innovation, enhancing accountability and transparency, and improving the reproducibility and dissemination of research (Janssen et al., 2012; Uhlir and Schröder, 2007; Zhu et al., 2019). However, there are various shortcomings in the current open data initiatives such as the mismatch...
abstract 2023
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Alexopoulos, Charalampos (author), Saxena, Stuti (author), Janssen, M.F.W.H.A. (author), Rizun, Nina (author)
Purpose: It has been underscored in the extant literature that open government data (OGD) has not percolated across the length and breadth of any country, let alone the awareness of the OGD among the stakeholders themselves. In this vein, this study aims to underline the reasons as to why OGD promotion merits consideration apart from underlining...
journal article 2023
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Ofe, H.A. (author), de Reuver, Mark (author), Janssen, M.F.W.H.A. (author), Nederstigt, Bouke (author)
Managers increasingly seek ways to explore insights from data for business improvements and innovation. Data Analytics (DA) platforms hold promise for businesses, especially small businesses that cannot afford tailor-made proprietary analytics services. DA platforms offer generic analytics features to a pool of businesses, saving costs and...
conference paper 2023
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Katare, D. (author), Kourtellis, Nicolas (author), Park, Souneil (author), Perino, Diego (author), Janssen, M.F.W.H.A. (author), Ding, Aaron Yi (author)
A machine learning model can often produce biased outputs for a familiar group or similar sets of classes during inference over an unknown dataset. The generalization of neural networks have been studied to resolve biases, which has also shown improvement in accuracy and performance metrics, such as precision and recall, and refining the dataset...
conference paper 2023
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Kuk, George (author), Faik, Isam (author), Janssen, M.F.W.H.A. (author)
Emerging technologies are both a cause of many grand societal challenges (GSCs) facing twenty-first-century societies and an integral part of some of their most promising solutions. As an element of the GSCs, technology becomes intertwined with several interrelated issues that constitute the GSCs. This calls for approaches to Technology...
review 2023
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Dwivedi, Yogesh K. (author), Kshetri, Nir (author), Hughes, Laurie (author), Balakrishnan, Janarthanan (author), Buhalis, Dimitrios (author), Dennehy, Denis (author), Dubey, Rameshwar (author), Janssen, M.F.W.H.A. (author)
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative...
journal article 2023
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Kleiman, F. (author), Jansen, S.J.T. (author), Meijer, Sebastiaan (author), Janssen, M.F.W.H.A. (author)
Purpose: The opening of government data is high on the policy agenda of governments worldwide. However, data release faces barriers due to limited support of civil servants, whereas the literature neglects civil servants' role in opening data. This paper aims at understanding why civil servants can be reluctant to support the disclosure of data....
journal article 2023
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Sharma, Sujeet K. (author), Janssen, M.F.W.H.A. (author), Bunker, Deborah (author), Dominguez-Péry, Carine (author), Singh, Jang Bahadur (author), Dwivedi, Yogesh K. (author), Misra, Santosh K. (author)
contribution to periodical 2023
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Anthopoulos, Leonidas (author), Janssen, M.F.W.H.A. (author), Weerakkody, Vishanth (author)
This is the 9th edition of the workshop series labeled "AW4City - Web Applications and Smart Cities", which started back in Florence in 2015 and kept on taking place every year in conjunction with the WWW conference series. Last year the workshop was held virtually in Lyon, France. The workshop series aims to investigate the Web and Web...
conference paper 2023
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Paulus, D. (author), de Vries, G. (author), Janssen, M.F.W.H.A. (author), Van de Walle, Bartel (author)
The complex and uncertain environment of the humanitarian response to crises can lead to data bias, which can affect decision-making. Evidence of data bias in crisis information management (CIM) remains scattered despite its potentially significant impact on crisis response. To understand what biases emerge in complex crises and how they affect...
journal article 2023
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Anthopoulos, Leonidas (author), Janssen, M.F.W.H.A. (author), Weerakkody, Vishanth (author)
City digital transformation is being performed across the globe and it is being supported by several initiatives and policy groups. Nevertheless, this transformation is mainly technology oriented. Although there have been several interesting and impactful outcomes, like solutions for enhancing municipal efficiency and local living, the results...
journal article 2023
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Matheus, R. (author), Faber, R.M. (author), Ismagilova, Elvira (author), Janssen, M.F.W.H.A. (author)
Open Government efforts are criticized for providing limited value. Instead of looking at a value, we investigate the usefulness of web-based open government portals and apps. Specifically, we investigated the relationship between digital transparency and usefulness. We analyzed perceived digital transparency and usefulness in a survey of 112...
journal article 2023
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Rikken, O.K. (author), Janssen, M.F.W.H.A. (author), Roosenboom-Kwee, Z. (author)
The rapid rise in blockchain-based Decentralized Autonomous Organizations (DAOs) offers policy-makers and decision-makers new opportunities to automatically execute decisions and processes that help enhance transparency, accountability, participation and trust. Yet, many DAOs have a limited lifespan. There is little empirical evidence of the...
journal article 2023
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Rikken, O.K. (author), Janssen, M.F.W.H.A. (author), Roosenboom-Kwee, Z. (author)
Despite the increase in the number of blockchain-based Decentralized Autonomous Organizations (DAOs), there is no consensus on what constitutes a DAO. This paper provides an in-depth study of DAOs by analyzing their definitions, characteristics, and emerging developments. Existing definitions in the literature hardly recognize common...
journal article 2023
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Nouws, S.J.J. (author), Martinez de Rituerto de Troya, I. (author), Dobbe, R.I.J. (author), Janssen, M.F.W.H.A. (author)
Algorithmic and data-driven systems are increasingly used in the public sector to improve the efficiency of existing services or to provide new services through the newfound capacity to process vast volumes of data. Unfortunately, certain instances also have negative consequences for citizens, in the form of discriminatory outcomes, arbitrary...
conference paper 2023
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Kong, I. (author), Janssen, M.F.W.H.A. (author), Bharosa, Nitesh (author)
The quantum computing-based threats call for a critical information infrastructure to modify widely used cryptographic algorithms to ones that are quantum-safe (QS). Yet, little scholarly research has been undertaken to study QS transition, and the guidance to prepare for socio-technical predicaments of the transition falls short. To address the...
journal article 2023
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Ubacht, J. (author), Csáki, Csaba (author), Danneels, Lieselot (author), Edelmann, Noella (author), Janssen, M.F.W.H.A. (author), Kalampokis, Evangelos (author), Lindgren, Ida (author), Novak, Anna Sophie (author), Panagiotopoulos, Panos (author), Parycek, Peter (author), Pereira, Gabriela Viale (author), Susha, I. (author), Schwabe, Gerhard (author), Virkar, Shefali (author), Tambouris, Efthimios (author), Zuiderwijk-van Eijk, A.M.G. (author)
contribution to periodical 2023
Searched for: department%3A%22Engineering%255C%2BSystems%255C%2Band%255C%2BServices%22
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